Performance Improvement Lead

By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future. Accommodations are available upon request at any stage in the selection process.

Performance Improvement Lead (25-0000106)

Bargaining Unit: NON-UNION

Status: Full Time

Department: Quality

Site: St. Joseph's Hospital

Location: Thunder Bay, ON

Shifts: Days

Annual Salary: $75,429.90 - $94,300.05

Reports to Manager of Quality, the Performance Improvement Lead works to support quality improvement initiatives aligned to the organization priorities. The Performance Improvement Lead will work collaboratively with leadership, program staff, service leaders and regional teams among others to facilitate group discussions, analyze current processes and work flows, identify opportunities for improvement and implement change ideas through the application of leading-edge quality improvement strategies and techniques.

Qualifications:

Education/Experience:

• A bachelor's degree in health, administration, health planning, or business administration with minimum 5 years of work experience
• Formal education on employing process improvement methodologies and tools
• Minimum 2 years of experience in the application of quality improvement tools and in managing projects
• Experience in proactively managing initiatives to achieve desired outcomes, mentoring project teams, and applying performance improvement and change management methodologies, preferably in a health care environment
• Knowledge of the health care system, Health Quality Ontario, and quality improvement plans

Skills/Abilities:

• Excellent written and verbal communication and interpersonal skills
• Ability to deliver presentations and facilitate groups in problem solving, brainstorming, and creating new solutions
• Ability to establish and maintain effective working relationships with staff and leaders at all levels of a complex healthcare/service sector organization
• Ability to work effectively in a fast paced, dynamic, multi-disciplinary team environment
• Team player with the ability to influence and persuade
• Proven problem solving, analytical, and evaluative abilities
• Strong facilitation and consensus building skills
• Ability to effectively prioritize workload to meet various deadlines
• Advanced skill in Microsoft Office Suite Programs (Word, Excel, PowerPoint)

Assets:

• Certification in Lean/Six Sigma/Institute of Healthcare Improvement/Project Management Professional is an asset
• Experience with integrating Indigenous viewpoints and cultural knowledge into quality improvement initiatives, ensuring that solutions are inclusive and responsive to the needs of Indigenous communities, is considered an asset.

Conditions of Employment

This position shall be conditional upon a satisfactory Police Vulnerable Sector Check (PVSC) where indicated, to ensure the absence of relevant criminal convictions.

• Offers of employment made to external candidates are conditional upon providing proof of COVID-19 vaccination as per the SJCG Immunization Policy IMS-04-005 or proof of valid medical exemption, prior to the offered effective date. If proof of vaccination or valid medical exemption is not provided, the offer of employment is rescinded. We thank you for your interest; however, only candidates selected for an interview may be contacted.