Bilingual Client Solution Specialist

We are growing and want YOU on our team. Are you a tech-savvy individual with exceptional training abilities who goes above and beyond with their customer service approach? If so, we want you to be one of our designated team members to support our amazing client with top-notch customer support on Geotab's fleet management software!

Why NorthernBI?

• Established in 2005 and enjoying double-digit growth for the past 5 years
• Clients love us! We enjoy a client retention rate of over 95%
• We take a hands-on approach with our clients
• Top global Geotab partner
• All roles participate in available Shared Success bonus programs

What you will be doing:

As a Bilingual Client Solutions Specialist, you will provide onboarding training for our clients as well as technical support. You will help our customers by troubleshooting software and hardware issues, providing instruction on software features, and configuring reports in Excel.

This role can be remote within Canada for the right candidate, but priority will be given to local applicants.

This opportunity is for YOU if:

• You are fully bilingual in French and English - Mandatory
• You have post-secondary education or equivalent experience.
• You have 1-3 years' experience in a Training, Technical Service, or Support role.
• You possess a strong proficiency in Microsoft Office, specifically Excel.
• You have proven customer service experience.
• You have experience with CRM platforms, preferably Salesforce.
• Your written and verbal communication skills are strong and professional.
• You have a high attention to detail and organizational skills.
• You can work a variety of shifts between Monday-Friday, 8 am-9 pm (Atlantic Time), based on customer needs.
• Work is both in-office or remotely, based on applicant location.

Work With Us

We're looking for people who are passionate about what they do, who believe in our core values and want to go above and beyond for our customers every day. If you have a strong work ethic, like to rise to the challenge, are motivated by a job well done, and want to be part of a fast-growing Atlantic Canadian company, we want to hear from you!

What's in it for you?

• 3 weeks paid vacation to start
• Paid personal days
• Opportunity for growth
• Monday-Friday schedule
• Above standard paid office holidays