Bilingual Client Care Counselor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

A Client Care Counselor manages clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients means evaluating needs, assessing risks, crisis containment, assisting in single sessions, and providing necessary resources to resolve challenges.

What you will do:

As a Client Care Counselor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.

What you bring:

• A Master's Degree in Psychology, Social Work, or another clinical counseling field
• Must be fluent in two languages (French & English)
• Flexibility to work late evening (ex. 330pm-12am) & weekend shifts
• Ability to multi-task and provide clinical behavioral health services
• Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs
• Strong clinical judgment and an understanding of your responsibilities with confidentiality.
• Experience working with substance-related & addictive disorders is an asset
• Strong organization skills, ability to follow-up on cases to ensure connection to referrals
• Competency to provide a dedicated and meaningful counseling experience to participants over the phone and via chat
• Empathic and excellent active listening skills

Why Join TELUS Health:

• Access to all-inclusive benefits from Day 1
• 3 weeks of vacation
• Paid professional development days, wellbeing days, and more
• Clinical supervision available
• Access to a robust training program that prepares you for your role
• Up to $300 credit for license registration fees

A bit about us: We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers, and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.