Communications Specialist

Location: This hybrid role requires 3 days on-site at our Burnaby office and 2 days remote per week.

Salary: $80,000 – $90,000
Actual compensation within the range will be based on experience. We also offer a quarterly variable compensation package (bonus) + benefits.

About Specsavers

Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all – we’re also dedicated to fostering a positive, inclusive, and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

Purpose of the Role: The Communications Specialist is responsible for supporting the successful delivery of the business plan through content creation and internal communication towards Support office colleagues, Partners, and Store teams. This is delivered through a communications strategy designed to include both internal and in-store stakeholders localized to the relevant provinces.

Supporting stakeholders across the business, and reporting into the Head of Communications, the Communications Specialist helps to ensure that all activities and change affecting our Support office colleagues, Partners, and Store teams are communicated in a timely, engaging, consistent, and informative manner, all of which needs to be developed and delivered in an effective, collaborative, and digitally led way.

Key Responsibilities

Internal Communication

• Support the Head of Communications with the execution of communication strategies for Internal and Store communications, with a focus on people-related topics.
• Ensure that all communication is delivered to a high standard, ensuring all key stakeholders are clear and informed.
• Support internal stakeholders with content creation regardless of channel, e.g. writing, editing, visuals, video production, coordination, etc.
• Co-develop and manage our communication channels and tools through content monitoring and publisher training.
• Be responsible for the creation of weekly roundup emails for internal communication platforms.
• In collaboration with the HR team and leaders, announce new employees and changes in the organization.
• In general, support the team with all communication-related tasks.

Events

• Organize face-to-face meetings/events for Partners – from event preparation to delivery: sourcing venues, procuring quotes, managing contracts, catering and AV briefings, travel logistics, and liaising with internal teams as required.
• Manage and support with content creation of online events for Partner and Store Colleagues.
• Participant management of events, including registration, inquiries, and feedback surveys.
• Coordinate Support Office communication events, including weekly team huddles.

Brand Standards & Design

• Ensure all materials are produced in line with Specsavers Group brand standards.
• Responsible for the planning, coordination, and traffic management of design-related projects.
• Conduct design tasks such as editing existing designs, creating templates, cleaning up PowerPoint presentations, and supporting in basic video editing and subtitling of videos.
• Develop and share key templates for use across the business.

What We’re Looking For

Essential

• 2 – 5 years of relevant communications experience
• A good understanding of the business priorities and initiatives, particularly those of an impacting nature
• Excellent planning and stakeholder management skills
• A good understanding of digital communication tools
• Basic visual design and video editing skills (Ideally Adobe Creative Suite: InDesign, Photoshop, Premiere Pro)

Nice to Have

• An organized approach to prioritization and planning
• Good at seeing the bigger picture while having an eye for detail
• Tech-savvy and a quick learner
• Enjoys supporting others and performing routine/generalist tasks
• Enjoys working in a fast-paced environment with many tasks at a time and with short deadlines
• Reacts positively to change and has a positive can-do attitude
• Self-confident, diplomatic, and with great networking skills
• Has passion for excellence, details, and quality

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.