Associate, People & Culture

We put our people first. As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

As an Associate, People & Culture, you'll play a key role in providing essential administrative support to the People & Culture team. You’ll collaborate with other Associates to assist with both regional and national initiatives, ensuring smooth operations across the organization.

You Will:

• Serve as the primary contact for process and policy inquiries, providing guidance to employees and leaders via our People & Culture inbox.
• Support the People & Culture Advisors and/or Team Leads with full-cycle recruitment initiatives.
• Create and issue employment-related documentation through Docusign as directed by the People & Culture Advisor and/or Team Lead, such as employment contracts, change of employment letters, and confirmation of employment.
• Maintain and update the HR Metric report.
• Ensure employee files are accurate and up-to-date.
• Manage Success Factors (HRIS) tasks.
• Onboarding and Offboarding of team members.

LOCATION AND STATUS

• Status: Full-time, permanent
• Location: Kelowna, Hardy or Burnaby
• Pay Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual, and company performance. The typical hiring range for this position is from $48,000 - $60,000 CAD annually; the pay offering is based on location and will vary depending on related experience, proven knowledge, skills, and internal equity.

QUALIFICATIONS

• 3 + years of administrative experience in Human Resources.
• Insurance industry experience is beneficial but not mandatory.
• Degree in Business Administration with a focus on Human Resources is preferred, working towards CPHR designation.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Teams.
• Experience working with Success Factors, Monday, and Docusign is considered an asset.
• Ability to adjust easily and undertake varying tasks.

VALUES & COMPETENCIES:

• We pride ourselves on being reliable in delivering quality results and responsive in addressing employee concerns promptly and effectively.
• Build and maintain strong relationships, fostering trust and collaboration in every interaction.
• The ability to demonstrate adaptability to shifting priorities and circumstances, remaining flexible and responsive in the face of change.
• Strong analytical skills and a keen attention to detail that drive thoughtful, effective problem-solving.
• A commitment to handling confidential information with discretion, ensuring privacy and trust at all times.
• Effective communication skills, ensuring clarity, transparency, and understanding in every exchange.
• Exceptional self-management, organizational, and time management abilities that enable us to efficiently balance multiple tasks and responsibilities.
• A self-motivated, positive work ethic with the ability to work both independently and as part of a collaborative team, fostering a spirit of mutual support and success.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.