Manager, Program Management

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

We highly value the energy and dedication you bring to your job every day. Our Manager, Program Management role is an exceptional opportunity for a motivated leader to lead a team of contract management professionals at an innovative, multi-billion-dollar, Fortune 200 leader. The #1 name in Canada for IT solutions, we’re driving meaningful technological change for companies in virtually every industry. You will join some of the most dynamic, strategic and talented professionals working in IT today. Our Program Sales Management opportunities are proactive, highly collaborative roles that allow you to step up and stand out in a supportive, high-energy and empowering environment.

What you’ll do

• Manage contracts where the complexity requires a higher experience level
• Provide program management support for the portfolio of contracts for Canada including special contract vehicles to ensure compliance with applicable laws, regulations and contract provisions, minimize risk, and maximize contract revenue and profitability.
• Supervise, coach and develop Program Managers, Deputy Program Managers and Contract Analysts/Administrators; provide consultation, direction and motivation of coworkers.
• Draft or review amendments and other contract documents; negotiate with clients and suppliers to achieve best possible terms for CDW.
• Monitor delivery and other key elements of CDW and subcontractor performance while coordinating with other CDW departments to ensure contract requirements are satisfied.
• Develop and manage technology improvement strategies
• Facilitate preliminary dispute resolution and coordinate with the CDW Legal department as necessary, to maintain customer satisfaction and bring prompt closure to certain contract disputes.
• Make recommendations regarding the pursuit or discontinuance of transactional and contractual relationships, including associated subcontracts and prime contracts
• Provide direction and review of technical solutions of projects while assisting in the development of project plans, staffing plans, and management plans.
• Review prepared reports, provide assignment and instruction for daily activities.
• Ensure pricing and supply agreements are in place from award through completion.
• Seek new business opportunities
• Review and evaluate RFX solicitations.
• Prepare contract deliverable reports, keep abreast of contractual terms and conditions while assisting in the preparation of contract modifications for price reductions, additions, discontinuances and replacements of product, as well as version changes.

What you’ll need to succeed

Must haves

• Bachelor’s degree
• 5 years relevant experience managing and negotiating contracts in IT or comparable industry.
• At least five (5) years’ experience leading a team
• Proficient in MS Excel, MS Word and Outlook
• Clear, effective communication skills (verbal and written)
• Possesses strong problem solving and project management skills
• Customer facing experience
• Possess understanding of contract terms, processes, requirements, and practices applicable to all the sectors/segments supported
• Contract and compliance experience or relevant CDW customer-related experience
• Capable of pacifying tense situations
• Applies discretion when dealing with sensitive information/situations
• Capable of extracting and analyzing contract data, and determining best tactics to enhance margins within contracts
• Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations
• Ability to work in a fast-paced environment
• Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings and client sites

Nice to have

• MBA preferred
• Certified by a recognized contract management association
• Proficient in MS Access and other Databases.
• Knowledge of CDW Business Systems

Please note this will be a contract role, ending in August 2026.

Pay range: $ 103,000 - $ 128,000, depending on experience and skill set

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers.

Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.