Operational Onboarding Instructor

Ride the next mile with us!

Key Responsibilities:

• Conduct Orientation Sessions: Welcome new employees and introduce them to the company’s mission, values, and culture. Explain company policies, procedures, and benefits.
• Deliver Training Programs: Provide job-specific training on tools, software, and processes. Ensure new hires understand their roles and responsibilities.
• Provide Resources and Support: Distribute training materials, manuals, and guides. Offer continuous support and address any questions or concerns new employees may have.
• Monitor Progress: Track the progress of new hires through their onboarding journey. Provide feedback and additional training as needed.
• Collaborate with Departments: Work closely with HR and department managers to ensure a cohesive onboarding experience. Adjust training programs based on feedback and evolving company needs.

Qualifications:

• Bachelor’s degree in Human Resources, Education, or a related field.

• Proven experience in training, onboarding, or a similar role.
• Excellent communication and presentation skills.
• Strong organizational and time-management abilities.
• Proficiency in using training software and tools.

Preferred Skills:

• Experience with employee training programs.
• Familiarity with Learning Management Systems (LMS) and Teams for providing training and onboarding follow-ups.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.