Inside Sales & Technical Support

Who are we?

Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships with our valued customers, vendors, and employees.

Why Choose Proax?

• Great Place to Work
• We offer an engaging, inclusive, clean, and safe work environment
• Technical training of our products to ensure quality customer service
• Opportunities for career growth and development
• Competitive salaries and benefits
• Work with collaborative team members in the automation industry
  
  

General Description

The Inside Sales & Technical Support Representative receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. Makes quotations on standard items, writes orders, and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders and provides service to customers. Performs duties related to incoming and outgoing shipments.

Responsibilities

• Answer customer calls and interact with customers to assess and understand their needs and sell and promote automation solutions
• Work directly with and support Outside Sales staff
• Inventory Management, Basic understanding of shipping/receiving
• Customer’s accounts management; enter job/price contracts into the operating system
• Promotions and quotations & quote follow-up of products offered by Proax
• Continuous training on products offered
• Expedite orders and follow up with customers
• Understand and work on Vendor’s portal
• Liaise with credit department concerning credit status of customer when rush orders are received
• Understand customer segmentation, product balance, key customer relationships, market shares and general trends in the economic environment
• Facilitate communications between customers, outside sales representatives, technicians, and manufacturers' representatives
• Receive, unpack, and examine incoming shipments; reject damaged items, record shortages, and arrange to rectify damages and shortages
• Ensure that all shipments are sent out and/or received in a timely fashion
• Participate in regular inventory count
• Other related duties as assigned
  
  

Requirements And Skills

• 1 - 3 years of experience in Inside Sales with a demonstrated ability to deal with customers
• Excellent communication (oral and written), interpersonal, organization and presentation skills
• Ability to communicate with various levels of Proax clearly and effectively from sales reps to senior management
• Able to work independently and efficiently to meet deadlines
• Self-motivated, high attention to detail, and well organized
• 5+ years using Microsoft Office software especially MS Word, MS Excel, Outlook
  
  

Educational Requirements

• Technology Diploma