Customer Service Supervisor

Job Description

Be a part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. North Central Co-op is located in Central Alberta – providing goods and services to our locations within Stony Plain, Edmonton, Fort Saskatchewan, Spruce Grove, St. Albert, Legal and Sherwood Park. We are proud of our 100,000+ member-owners, our 650+ staff members throughout our 20+ Gas Bars, Home Centre, 4 Cardlock/Bulk Fuel Stations, 6 Food Stores, 6 Liquor and Administration Office, as well as future growth.

We invite applications for the position of Customer Service Supervisor a permanent full-time position to join our Home and Building Supplies Centre team in Stony Plain, AB.

Who We Are

Co-op does business differently. As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and how you can help bring our brand to life, visit us at www.northcentralco-op.crs.

What You’ll Do

The Customer Service Supervisor will ensure a positive customer experience by offering courteous, friendly and engaging customer service. Provide a high level of product knowledge and skills, while always delivering the highest service and satisfaction.

• Oversee the daily operations in the front-end to maintain excellent customer experience while adhering to the department budget.
• Provide a high level of prompt, friendly and knowledgeable service at all times and ensure customers always take priority over all other tasks, meetings or discussions.
• Oversee the front-end merchandising areas, opening and closing out of registers, and reconciling tills following established procedures.
• Maintain customer service standards by tracking, monitoring and following-up with customer comments and complaints in a timely manner.
• Participate in the recruitment, training and development of front-end department employees.
• Provide strong leadership and support to all team members.
• Demonstrate and role model behavior consistent with organizational expectations, policies and procedures and values.
• Perform general housekeeping duties as required including cleaning bins, shelving, equipment, removal of garbage, sweeping floors and ensuring all traffic areas are kept clear.
• Adhere to all company safety policies and procedures.
  
  

Why It Matters

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who You Are

You are looking for a career in Retail Home and Building and:

• Post-Secondary Education in a related field
• 3-5 years retail experience in the Home and Building Solutions industry
• Previous Supervisory skills would be an asset
• Excellent customer service skills
• Strong interpersonal and communication skills
• Ability to work in a team environment
• Proficient in a fast-paced and time sensitive work environment
  
  

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

Please note applicants to this posting will be asked to adhere to a criminal record check and applications may be used to fill future vacancies within North Central Co-op’s trading area. If you are interested in this opportunity, please directly on our job board . Position will remain open until filled.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

People & Culture

North Central Co-operative Association

www.northcentralco-op.crs