Duty Manager

Job Details

Description

Our Mission: MNP Community & Sport Centre is passionate about sport, people, and community.

Our Vision and Values: We are a world-class sport and fitness facility that inspires individuals and athletes to achieve their goals and dreams. We achieve this through the people who work here, and through our values of safety, legendary service, excellence, and innovation. MNP Community & Sport Centre empowers its people to continually exceed the expectations of our members, creating meaningful and unique experiences, which sets us apart from the competition.

Role: As a member of the Facility Operations Team, you will oversee the day-to-day operations of MNP Community & Sport Centre to ensure issues of security, safety, and daily operations are being met.

Reports to: Senior Duty Manager

This position is a part-time position that may be required to fill evening, weekend, early morning, & holiday shifts including but not limited to December 24, 26, and 27.

What’s In It For You

• Free facility access based on hours worked plus a variety of free and discounted programs & services.
• Employee recognition program.
• Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
• Free parking and close to transit with a C-train and bus stop steps away.
  
  

Daily Operations

What You’ll Do:

• This position requires evening, weekend, early morning, & holiday availability as well as the ability to back-fill for other DM’s when needed.
• Ensuring the building “readiness” and employee performance for daily operations including but not limited to: proper coordination of frontline staff, bookings, cleanliness, set-ups, customer engagement.
• Audit the facility function areas during each shift and prepare daily summary reports.
• Assist and support staff with customer issues.
• Accommodate customer needs.
• Re-deploy employees and facility space as necessary.
• Be a resource and role model for staff.
• Enter all report data into the database.
• Work on special projects that contribute to your team and the operations of the MNP Community & Sport Centre .
  
  

Safety & Security

• Lead in the event of a major emergency.
• Ensure accident, incident and theft report forms are completed and provide necessary follow up as required.
• Provide security for all locker rooms.
• Lead in the handling and possible removal of difficult customers.
  
  

Risk Management

• Recommending policy and procedure updates to ensure efficiency and safety of daily operations.
• Duties as delegated by the Facility Services Manager including, but not limited to liaison with City of Calgary, Calgary Police Services, Emergency Services and providing recommendations for improvement.
  
  

What You’ll Need

• Minimum of two years of experience in a supervisory role.
• Security or Law enforcement experience considered an asset.
• Attention to detail, ability to prioritize multiple tasks, and dependability are required for this position.
• Strong communication skills, initiative to solve problems in a creative manner will allow you to excel in this position. Taking personal responsibility for delivering on commitments, the ability to respond to changing circumstances, strong conflict resolution skills, and superior customer service will ensure your success.
• Proficiency with Microsoft office is necessary.
• Considered an asset if you are enrolled in or have completed your post-secondary education in Business Administration, Communication, Criminology or a related field. (Preference may be given to those with additional training or qualifications in Workplace Health & Safety).
• Certification in CPR Level C, First Aid is required prior to commencement employment.
  
  

Our Commitment To Diversity, Equity, And Inclusion

We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members at MNP Community & Sport Centre. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates’ accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process.

All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

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