Team Lead, Partner Success Manager

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Team Lead, Partner Success Manager

Location: Mississauga (Hybrid)

Reporting to: Senior Director, Strategic Partnerships

Who We Are

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What We’re Looking For

As the Team Lead, Partner Success Manager, you will oversee a team of Partner Success Managers, ensuring they excel in their roles and deliver exceptional service to our partners. You will be responsible for providing guidance, support, and strategic direction to the team, while also acting as a key point of contact for cross-functional collaboration with departments such as marketing, product development, and customer service. Your leadership will be instrumental in driving team performance, optimizing processes, and ensuring customer satisfaction.

What You’ll Do

• Lead, mentor, and support a team of Partner Success Managers to achieve their individual and team goals.
• Conduct regular one-on-one meetings, performance reviews, and team meetings to provide feedback, set expectations, and identify areas for growth.
• Foster a collaborative and positive team environment that encourages open communication, continuous learning, and professional development.
• Oversee the quoting and order processing activities via Salesforce, ensuring accuracy and timeliness.
• Support and guide the team in managing perpetual to cloud license transitions and support ticket escalations, ensuring swift resolution and customer satisfaction.
• Act as a point of escalation for complex issues and provide solutions to maintain high levels of partner success.
• Serve as an out-of-office backup for critical tasks, ensuring continuity of service.
• Work closely with marketing, product development, and customer service teams to align strategies, share insights, and drive partner success initiatives.
• Ensure that the team effectively coordinates with other departments to support customer satisfaction and retention efforts.
• Oversee the maintenance and updating of customer records and sales data in Salesforce and other CRM tools.
• Generate and analyze team performance reports, sales data, and other metrics to identify trends, opportunities for improvement, and areas requiring attention.
• Provide actionable insights and recommendations to senior leadership based on data analysis.
  
  

Experience You’ll Bring

• 5+ years of experience in a customer/partner-facing role, with previous experience leading or mentoring a team.
• Demonstrated ability to lead and motivate a team in a fast-paced environment, with a focus on achieving high performance and team cohesion.
• Proficient in Salesforce and other CRM tools, with a strong understanding of SAAS products and services.
• Ability to generate, analyze, and present data-driven reports to inform strategic decisions.
• Excellent communication, interpersonal, and negotiation skills, with the ability to effectively collaborate across departments.
• Strong organizational, time management, and problem-solving skills, with the ability to prioritize tasks and manage multiple deadlines.
• In-depth knowledge of SAAS products, services, and industry trends, with the ability to translate this knowledge into actionable strategies for the team.
  
  

If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [email protected].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.