Senior Digital Project Manager

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!

Nature and Scope

This is an exciting role at Specialty Health Network! In this role you will be responsible for the planning and execution of SHN’s digital roadmap. You will work with technical teams and business partners to ensure that projects achieve business objectives and are delivered on time. In doing this, you will follow project management methodology, ensuring that the solution implemented is both supportable and sustainable.

Reporting to the Senior Manager, PMO, the Senior Digital Project Manager, will be accountable for the execution of project processes and deliverables in line with the project plan, including planning, program communications, risk and issue tracking, and scope management.

What You’ll Do:

The successful candidate will be responsible for but not limited to the following:

• Lead end-to-end plan and delivery management of technical solutions for business and technology initiatives.
• Establish an overall project plan from project initiation to business training and handoff, in compliance with defined project management methodology.
• Track detailed project plans, manage and work alongside integrated teams, and communicate status and priorities through succinct updates.
• Identify, assess, rank, and track all project risks and issues ensuring mitigation requirements are clearly documented and if required escalated to program leadership.
• Plan and execute change management activities to ensure successful business readiness for all technical product delivery.
• Enable and cultivate relationship management and partner communication.
• Management of cross-team dependencies, including scoping, planning, prioritization, escalation, capacity planning, and cross-functional alignment.
• Work closely with both internal stakeholders (i.e., Business, Infrastructure, Information Security, System/Application Development Teams, and external partners/vendors) to understand and communicate to the evolution of the business to ensure accurate planning and strategizing around technology
• Partner and collaborate with product, technology, business, and cross-functional partners to support business objectives through plan definition management, delivery management, proactive resolution of project risks/issues, and cross-functional roadmap efficiencies
• Oversee the creation of functional and non-functional requirements to ensure alignment with project charter and/or definition statement; track and document all requested scope changes as per the project and change management process.
• Financial Management - develop and actively manage a budget and resource plan.
• Provide clear, consistent, and timely messaging; both verbal and written; within the team and to technology and business leadership; facilitate effective and timely meetings
• Gain the confidence of the business by providing stable systems/environment, delivery with a sense of urgency and coping with business changes effectively and efficiently.
• Ensure established business processes are followed
  
  

What you Bring:

• University degree required in a relevant field (e.g., Engineering, Computer Science, Business Administration, Health Sciences)
• A minimum of 5-7 years of experience leading and launching large-scale IT projects
• Leadership ability handling critical initiatives and the inter-dependencies between multiple workstreams, teams, and outcomes using agile/scrum methodologies while driving clear action and ownership
• Project Management Professional (PMP), strongly preferred
• Experience mentoring and coaching peers and functional colleagues
• Strong inter-personal and communication skills including ability to work in a multi-functional environment, communicating with all levels of the organization, and ensuring sound vendor management
• Experience articulating technical constructs and concepts to non-technical partners
• Monitor and report on progress, problems, and proposed solutions as it relates to key program initiatives and escalate issues as appropriate
• Demonstrating effectiveness at leading and working with teams
• Experience organizing and facilitating meetings with multiple stakeholders.
• Strong communication skills
• Strong problem-solving skills
• Ability to adapt and embrace change in a fast-paced, changing environment
• Demonstrated leadership and a proven ability to influence decision-makers at all levels within the organization without authority
• Proficient use of Microsoft Project, Microsoft Visio, and JIRA/Confluence
• Experience in Salesforce products preferred
  
  

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.