Partner Success Manager

The Role

We are seeking a proactive and results-driven Global Partner Success Manager to drive new revenue opportunities through our existing technology partner ecosystem. This role is crucial in fostering high-impact partnerships, identifying new business opportunities, and delivering measurable revenue outcomes. Reporting to the Global Technology Partnerships Director in the UK, you will work closely with internal teams and partners to align business models, drive mutual success, and expand NewStore’s reach.

What You'll Do

• Revenue Growth & Account Mapping
  • Develop and execute account mapping strategies to uncover new revenue opportunities.
  • Identify cross-selling and upselling potential with partners.
  • Build revenue forecasts and meet quarterly and annual sales targets.
• Collaboration & Cross-Functional Alignment
  • Work closely with sales, marketing, and product teams on go-to-market strategies.
  • Drive joint marketing campaigns and initiatives to enhance partner-sourced and partner-influenced revenue.
• Partner Relationship Management
  • Serve as the primary contact for assigned partners, fostering strong, strategic relationships.
  • Conduct regular business reviews to assess partner performance and identify growth opportunities.
  • Align partner business models with NewStore’s value proposition.
• Enablement & Support
  • Provide partners with the tools, training, and resources needed to succeed.
  • Enable internal teams by educating them on key partners, our joint value proposition, and collaboration processes.
  • Address and resolve partner concerns to ensure seamless operations and long-term satisfaction.
• Performance Tracking & Analysis
  • Monitor key metrics such as revenue generated, pipeline growth, and win rates where partners are involved.
  • Deliver data-driven insights to partners and identify areas for growth and optimization.
  • Work with internal teams to improve partner reporting and analytics.

Your Story

We are looking for a strategic thinker with strong business acumen and a track record of driving revenue growth through partner ecosystems. You thrive in collaborative environments, excel at relationship management, and have a results-oriented mindset.

What You Bring:

• Experience:
  • 5+ years in partner success, account management, or business development roles, preferably in a commerce-related SaaS or technology environment.
  • Proven track record of driving revenue growth through partner ecosystems (preferred but not required).
• Skills:
  • Strong ability to map accounts, identify key decision-makers, and develop joint business plans.
  • Excellent relationship management and communication skills.
  • Analytical mindset with experience in tracking performance metrics and generating insights.
  • Strategic thinker with the ability to balance long-term goals with short-term revenue objectives.
• Education:
  • Bachelor’s degree in Business, Marketing, or a related field.
  • Willingness to travel.
  • Outstanding verbal and written communication skills.
  • Strong interpersonal and presentation skills.

Our Story

At NewStore, we’re revolutionizing retail with a seamless, app-based omnichannel experience. Our mobile-first, modular cloud platform empowers brands to run their entire store operations on an iPhone, making shopping effortless and enjoyable. With customers in 40+ countries, we are pioneering a future where retail is more agile, engaging, and customer-centric. Backed by General Catalyst, Activant Capital, and Salesforce Ventures, we’re on a mission to redefine retail as we know it.

Join us and be part of an innovative team shaping the future of commerce!

Perks and Benefits

• Generous PTO and R&R – We encourage you to take the time you need to recharge.
• Professional Growth – Personal development budget and a learning-centric environment to enhance your skills.
• Flexible Work Options – Work remotely and create a schedule that fits your lifestyle.
• Balanced Work-Life – ‘Life-friendly’ working hours to ensure a fulfilling career and personal life.
• Financial Rewards – Competitive base + commissions, employee stock options, and quarterly bonuses tied to company performance.