IT Business & Process Analyst

Primary Role of This Position

The IT Business & Process Analyst is responsible for analyzing and optimizing business processes and IT solutions to improve organizational efficiency and align IT initiatives with business objectives. This role involves evaluating existing processes, identifying areas for improvement, and implementing solutions to enhance efficiency and productivity. The analyst will work closely with cross-functional teams to design, document, and validate business processes and IT systems.

Major Responsibilities

• Elicit requirements from stakeholders using interviews, document analysis, workshops, surveys, and site visits.
• Analyze and document business processes, workflows, and requirements.
• Create detailed functional and non-functional requirements documentation.
• Work with IT and business teams to evaluate current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Propose innovative solutions for process improvement.
• Conduct cost-benefit analysis for proposed changes.
• Work with IT and business teams to design and evaluate proposed solutions.
• Assist in the development of project plans and schedules.
• Validate that the proposed solutions meet business requirements and are feasible.
• Work with IT and business teams to create detailed process maps, flowcharts, and diagrams to illustrate current and future state processes.
• Continuously monitor and evaluate processes to identify further opportunities for optimization.
• Serve as a liaison between business units and IT departments.
• Facilitate communication and collaboration among stakeholders to achieve project objectives.
• Conduct regular stakeholder meetings and provide status updates.
• Analyze data and metrics to identify trends, patterns, and opportunities for process optimization.
• Utilize analytical skills to collect, organize, and disseminate significant amounts of information with attention to detail and accuracy.
• Develop test plans and test cases based on business requirements.
• Coordinate and conduct user acceptance testing (UAT).
• Ensure that solutions meet quality standards and business needs.
• Document process improvements, standard operating procedures (SOPs), and best practices.
• Create and maintain centralized location for comprehensive documentation for systems, processes, and workflows.
• Provide training and support to end-users on new systems and processes.

Education and Experience

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field, or a completed University Degree or College Diploma
• Minimum of 3-5 years of experience as a Business Analyst or Business Process Analyst
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in business analysis and process modeling tools (e.g., Microsoft Visio)
• Knowledge of software development lifecycle (SDLC) methodologies
• Ability to work independently and as part of a team
• Experience with process improvement methodologies such as Lean Six Sigma or Business Process Reengineering (BPR)
• Certification in Business Analysis (e.g., CBAP, CCBA)
• Flexibility and adaptability to embrace change and drive continuous improvement initiatives
• Strong problem-solving skills and a proactive approach to identifying and resolving issues
• ERP experience an asset

How to Apply

If you are interested in applying, please submit a cover letter and a résumé to: [email protected].

Please ensure you specify the job title, IT Business & Process Analyst, in the subject line of your email. Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.