Manager, Administrative Services

Who We Are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

The Manager, Administrative Services is responsible for leading a team of Administrative Professionals that support our colleagues and enable us deliver on our purpose, to help clients, colleagues, and communities thrive.

As a Manager, Administrative Services your responsibilities will include:

• Lead a team of Administrative Professionals (ICS) to ensure overall quality, consistency and efficiency of administrative support services provided to Partners/Principals, Managers & Accountants of all levels to meet the high standards of client service
• Lives and leads with the Firm’s purpose and strategy at the forefront
• Provide insight, feedback and trends to Regional Managers and assist with initiatives and strategies to deliver on the firm’s purpose
• Develop and maintain high quality relationship with all team members, other Managers, Administration, Partner/Principal group and all other stakeholders
• Collaborates with Partners and the other ICS team members to improve the internal and external client experience
• Coach and develop Administrative Services team members by providing and overseeing ongoing confidence-building feedback, both verbal and written, conducting regular one-on-ones, as well as the leadership development for team members assigned to this position
• Supervise Administrative Services team’s vacation, work schedules, and locations
• Working with Regional Manager, P&C and Talent Attraction with recruiting, onboarding, and departures of team members
• Manage the Administrative team’s needs and present issues to senior management as required
• Assign, distribute, delegate work, and allocate job responsibilities evenly among team members and manage completion to ensure maximum efficiency in the offices
• Work closely with the team members to complete all administrative tasks in a timely manner and with great attention to detail
• Oversee the delivery and efficacy of the team’s training
• Flexibility for occasional travel within the business unit
• Participate in cross functional projects such as office specific event planning, coordination for office and real estate support, training admin team members of newly integrated firms, etc.
• Additional duties as assigned
  
  

Doane Grant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Manager, Administrative Services? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:

• Excellent interpersonal and communication skills
• Ability to build relationships with and influence individuals from all areas, role levels and functions in the firm
• Strategic and innovative thinker, able to provide a balanced, practical approach to routine and complex issues
• Calm in times of increased pressures, eager to make a difference and has an infectious can-do attitude
• Able to create the environment for growth and generate energy to inspire and lead
• Strong attention to detail, with high standards of excellence and professionalism
• 3+ Years of leadership experience, including people management and coaching
• 5+ Years in a progressive Administrative or Operations role within a professional services environment
  
  

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Are you ready to Discover Your Purple?

Doane Grant Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing and we will work with you to meet your accommodation needs.