Customer Financial Relationship Representative

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

What’s in it for you:

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Resolving delinquent accounts by collecting overdue payments
• Encourage and promote our self-service website: Wolseley Express
• Handling high-volume inbound calls from customers with invoicing and payment inquiries
• Perform, track, and document collections activities
• Handle and resolve inquiries from customers, branch staff, etc., through phone and/or email
• Research and solve disputes within policy parameters
• Resolve invoicing issues causing payment delays, and promote electronic invoicing
• Resolve customer discrepancies such as: cash discount charge-backs, terms disputes, skipped invoices, unauthorized deductions and misapplied payments
• Identify and escalate accounts that require third party or legal actions
• Reconciliation of client accounts as required
• Monitor and manage “shipment on hold/notification display” screen within authorized limits

What you will bring:

• Minimum of 3-5 years of Credit/Collections experience; proven track record of prior collections success
• CCP designation or in pursuit of obtaining CCP designation is an asset
• Experience working in a customer service role
• Strong verbal and written communication and negotiation skills
• Professional and courteous demeanor
• Ability to work independently
• Microsoft Office experience preferred (i.e. – Word, Excel, and Outlook)
• Attention to detail and accuracy
• Ability to exercise judgment
• Effective listening skills
• Excellent organizational, time management and interpersonal skills

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.