Customer Business Specialist

Position Snapshot 

Business area: Nestlé Professional 

Job title: Customer Business Specialist 

Location: Montreal, Quebec

In the Field 

A Little Bit About Us

Nestlé Professional is the global foodservice leader in developing and manufacturing innovative food and beverage solutions, and beverage equipment systems that enable foodservice operators across all channels to delight their customers and grow their businesses. We are the trusted Partner of Choice in the Out of Home Channel, providing category and channel expertise to our foodservice accounts.  As a company, we support your personal growth with a people-focused culture and a flexible and diverse working environment

What to Expect:

We are looking for a diligent Customer Business Specialist to support our team in the Quebec market. You will manage internal tasks for new customer setup and growth, providing essential administrative support to the Regional Sales Team. Strong organizational skills and a collaborative spirit are essential for delivering exceptional customer service. Come join us in enhancing customer relationships and driving success in Quebec

A day in the life:

Customer Setup Support: 

• Assist Key Account Managers (KAM)and Account Managers (AM) in the internal setup of new customers, including managing data entry and updates in systems such as C4C and Exceedra 
• Prepare and manage the trade asset installation pre-checklist and installation schedules, ensuring all necessary equipment and materials are ready for deployment. 
  
  

Product Ordering and Management: 

• Be responsible for the ordering process for Point of Sale (POS) materials, smallware, and other product requirements, ensuring timely delivery and compliance with customer specifications. 
• Complete all forms related to product listings, price changes, and seasonal programs accurately and efficiently. 
  
  

Sales Support: 

• Collaborate with the sales organization by providing vital support for customer presentations and trade show requirements that improve brand visibility and engagement. 
• Assist in the preparation of materials and logistics for customer and trade shows. 
  
  

Data Management: 

• Ensure accuracy and consistency of customer data across multiple systems, including trade asset mapping, channel details, and customer profiles. 
• Conduct regular audits to maintain data integrity and report discrepancies as necessary. 
  
  

Installation and Quality Assurance: 

• Attend key account dispenser installations as needed, providing on-site support to ensure successful setup and operation. 
• Perform regular quality assurance audits of key accounts to assess compliance with company standards and identify areas for improvement. 
  
  

Sample Order Management: 

• Place and lead all sample orders for the sales team, ensuring that requests are fulfilled promptly and accurately to support sales efforts. 
  
  

Role Requirements

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with team members across the Canadian market and/or worldwide. 
• 2+ years of experience in a sales or in an analytical position 
• Post secondary education in Business Administration or similar subject area. 
• Proficiency in MS Office: Excel, PowerPoint and Word 
• Excellent communication and project management skills 
• Ability to work within a fast-paced environment, maintaining organization, and collaborating with cross-functional teams 
  
  

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting Sales career you’ve always wanted.  

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
• Company matched pension plan 
• Three weeks of Vacation and five personal days (Personal Paid Holidays) 
• Flexible and hybrid work arrangements 
• Excellent training and development programs as well as opportunities to grow within the company 
• Access to Educational Assistance & Tuition Reimbursement 
• Bonus eligibility 
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Free Nespresso Coffee Machines and $100 monthly coffee credit 
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 
  
  

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

 

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.