Warranty Services Representative

Tarion is hiring a Warranty Services Representative, Northern and Eastern GTA to join our team!

Description: Warranty Services Representative

Type of Position: Full-Time, Permanent

Reporting to: Manager, Warranty Services

Location: Home Office, Northern & Eastern Greater Toronto Area

Work Model: Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All remote work must be completed from your home office within the province of Ontario.)

About Tarion

Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

About the Role

The Warranty Services Representative provides technical and warranty advice to vendors, builders, home buyers and owners, consultants and lawyers. This position conducts early intervention, investigative, emergency inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Construction Performance Guidelines.

The successful candidate will live within the Northern or Eastern parts of the Greater Toronto Area and will be responsible for travelling to assigned work locations covering the Greater Toronto Area and outlying regions within the province when required. Compensation includes paid mileage, health and dental benefits, company pension, and family care benefits.

Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All remote work must be completed from your home office within the province of Ontario.)

Responsibilities:

• Work collaboratively and creatively with parties to promote early resolution of warranty claims, in accordance with Tarion’s procedures and policies
• Understand the relevant technical standards that provide the basis for identifying warranty issues, and offers suggestions for possible resolution, in keeping with the merits of the warranty claim and the interests of the parties
• Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution
• Provide technical and warranty advice to vendors, builders, consultants and homeowners regarding warranty related issues
• Conduct inspections and meetings with external clients and make rulings and decisions on freehold and condominium unit issues on behalf of Tarion
• Issue Work/Settlement Schedules, set and adjust financial reserves as required
• Authorize contractor services and monitor contractor progress
• Represent Tarion as a witness at the License Appeal Tribunal and the Builder Arbitration Forum
• Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients
• Represent Tarion at Builder Associations and public outreach activities

Qualifications:

• 3 - 5 years’ construction related experience – preferably in freehold residential construction methods
• Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution and making recommendations or writing decisions
• Superior communication (verbal and written), observation, negotiation, problem solving, analytical and conflict resolution skills
• Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings such as in-person, telephone, videoconference or online
• Ability to maintain confidences, exercise sound judgment and discretion and work collaboratively with others
• Capacity to work in an empathetic and accessible manner, using effective communications to manage confrontational or stressful situations with diverse users
• Minimum community college graduate, in building science or construction related diploma
• Excellent negotiating, time management and interpersonal skills
• Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario
• Ability to work independently and as a part of a team within a dynamic environment
• Above average keyboarding and computer skills in Microsoft Office and Internet environments
• An out-going self-starter with the ability to make decisions based on practical building knowledge
• Valid Class ‘G’ driver’s license and reliable transportation is essential
• Access to High Speed Internet connection in home office is essential
• Ontario Building Code BCIN qualification in Legal (general) and Part 9 (home) would be considered an asset

Why Choose Tarion?

We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.

If you are a person with a disability and have questions or would like help with your application, please email [email protected] or contact a member of the Human Resources Department.

Application Submissions & Deadline:

Please submit a single file with a covering letter and resume with vacancy code WSR012725, by applying online at Join our team!