Support Specialist I (Bilingual English & French)

As a Support Specialist, you will provide full-time technical assistance for our Point of Sale software. Our Support Specialist team is designed for customers needing assistance using the platform. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via phone, email, and chat.

Responsibilities:

• Provide excellent technical support and customer service to our customers via phone.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Properly document and track customer issues and resolutions.
• Follow escalation procedures as required.
• Liaise with team leaders to best handle day to day situations to better customer experiences.
• Handle miscellaneous duties and responsibilities as defined by management.

What you’ll be bringing to the team:

• Customer service experience (ideally over the phone).
• Excellent written and verbal communication skills in English and French.
• Ability to handle multiple incoming requests.
• The ability to convey a customer-focused attitude.
• Proven experience in managing multiple priorities in a fast-paced environment.
• Proven troubleshooting skills.
• Self-starter who also works well in a team environment.

Even better if you have, but not necessary:

• Computer hardware and networking experience.
• Strong computer skills with working knowledge of Mac OS X.
• Hospitality industry experience.
• Technical problem solving experience.
• Basic knowledge of HTML/CSS.

What’s in it for you:

• Ability to do your job in a truly flexible environment.
• Genuine career opportunities in a company that’s creating new jobs every day.
• Work in a team big enough for growth but lean enough to make a real impact.

Benefits:

• Lightspeed share scheme (we are all owners).
• Flexible working policy and unlimited paid time off (yes, you read that right).
• Mental health online platform and counselling & coaching services.
• Health and wellness benefit.
• LinkedIn Learning license (learning is always ongoing).
• Volunteer day to be able to give back to society!

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.