Inside Equipment Sales Representative

The goal of the Inside Equipment Sales Representative is to improve the overall end-to-end customer experience within our retail stores (from qualifying to delivery/after-sales follow-up), and secondarily to create opportunities and increased walk-in traffic through outbound calling from a list of assigned accounts and leads generated from the Business Intelligence team. These individuals are based at a branch and serve walk-in customers. This position is required to not only improve our customer experience but also to be better at handling customer information requests quickly and efficiently.

Major Job Functions:

• Outbound calling from a list of assigned accounts (Finning Customers) and leads generated from the Business Intelligence team to find equipment opportunities.
• Accountable for closing sales opportunities to achieve an annual sales target.
• Manage each sale from quoting submission through invoicing (including coordination with shop, warranty doc submission, coordination of finance documentation, my.finning.com setup/orientation, etc.).
• Promote visits to the branch by outbound calls and being active in social media.
• Handle all walk-in traffic and customer inquiries for new, used, and rental equipment sales.
• Provide product information, walkarounds on-site demonstrations, quotes, and try to close the deal in the branch.
• Responsible for the rolling out of retail and marketing initiatives within the branch (such as marketing materials, layouts and all active campaigns).
• Ensure our customer facing branch areas are welcoming and provide a positive customer experience.
• Manage the retail layout, merchandise and marketing displays (primary contact person for all CX and Marketing initiatives).

Education and Experience:

• 3-5+ years of experience in sales, which can include: online, outbound calling / closing, and physical sales or customer service.
• Must be knowledgeable in Microsoft Outlook and possess basic computer knowledge.
• Self-motivated and takes initiative.
• Conflict resolution and negotiation skills.
• Ability to persuade and influence others.
• Able to make decisions based on knowledge and expertise.
• Strong customer service and interpersonal skills (friendly, approachable and empathetic).
• Organizational and planning skills.
• Strong communication skills (verbal, written and listening).
• Proven ability to work in a team environment.