Switchboard Operator

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.

Position Summary

• Answer incoming calls and redirect to the appropriate person, department, or clinic.
• Provide general information to external callers concerning the hospital services.
• Direct and inform visitors to the appropriate clinics and hospital areas, and patient location.
• Assume custodial responsibility for packages and miscellaneous items delivered to the switchboard.
• Locate physicians and other personnel by pagers, cellular phones or various telephone calls.
• Provide overhead paging of codes, emergencies, rounds and miscellaneous announcements.
• Answer emergency phone and follow procedures in the event of alarms, codes, and stat calls.
• Monitor the various alarm systems and notification panels and advise appropriate parties.
• Respond to distress alarms (i.e. elevators).
• Reset voice mail passwords.
• Maintain various databases in support of staff directories, phone/pager numbers, name display.
• Update on-call lists with respect to changes in coverage.
• Provide pocket pagers, servicing and administration.
• Provide on-call coverage and carry pager.

Qualifications

• Criminal Record Check (Essential)
• Secondary school graduate (Essential)
• Strong customer service orientation with good interpersonal skills (Essential)
• Excellent organizational skills and attention to detail (Essential)
• Comprehensively use software including databases (Essential)
• Ability to work under pressure and multitask (Essential)
• Bilingual (English/French) (Essential)
• Work with minimal supervision, dependable and responsible (Essential)
• Knowledge of hospital resources (Essential)
• Knowledge of computer software (Microsoft Office Suite) (Essential)
• Knowledge of Speech Attendant, Meridian Mail (Preferred)

If you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.