Store Manager

ESSENTIAL DUTIES:

Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s). Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service. Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards. Maintains a professional and supportive image among subordinates and supervisor. Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image. Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.

Store Relationships: Develops positive and professional relationships with all suppliers. Promotes excellent service and resolves customer complaints in a timely, professional manner. Provides regular and predictable onsite attendance. Promotes and ensures a safe, positive public image within the neighboring community.

Training and Development: Prepares ongoing and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins. Trains all employees ensuring that customer service, store image, and marketing execution meet Company standards. Trains all employees on safety procedures and promotes safety awareness. Mentors and trains all employees on cash awareness and expectations to help reduce risk to the company/BU. Ensures employees complete all required training in a timely manner.

Communications: Develops ways and means to ensure that all employees receive proper communication in a timely manner. Establishes periodic ongoing communication meetings with all store employees and the District Manager.

Organizing and Planning: Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives. Organizes and maintains all store files and manuals. Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely. Ensures that all merchandise is stocked, attractively displayed, and priced correctly. Ensures that all required employment related posters and signs are accessible to all employees.

Financial: Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits. Budgets and forecasts P&L lines, as well as understands and manages merchandise margins. Safeguards and accounts for all money received and disbursed. Performs all other financial analysis necessary to maximize sales and net profits. Notifies District Manager of any sales, cash, inventory, or operating discrepancy.

JOB REQUIREMENTS:

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
• Ability to use computer, or acquire those skills necessary to use a computer at the store, including completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.
• Certificates & Licenses: Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

PHYSICAL REQUIREMENTS:

• Ability to work a minimum of 50 hours per week
• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist
• Ability to grasp, reach and manipulate objects with hands for entire shift
• Ability to push/pull with arms up to a force of 20 pounds
• Able to reach overhead for objects
• Ability to bend and twist at waist
• Ability to operate a cash register and/or computer keyboard
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs)

WORK ENVIRONMENT:

• Work requires 50 hours per week and can include hours on all shifts, weekends and holidays.
• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk-in cooler and/or freezer
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

JOB DESCRIPTION ACKNOWLEDGMENT

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to be a comprehensive inventory of all duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description.

Couche-Tard / Circle K valorizes diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to our company's success.