Physiotherapy Receptionist/Wellness Support

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

As the Full Time Physiotherapy Receptionist/Wellness Support, you will be a part of the Glencoe Club Physiotherapy and Wellness Team and will oversee all aspects of our front reception at the Glencoe Club. You will focus on providing patients with a high level of customer service that meets or exceeds member expectations, triaging, supporting, and problem solving on a daily basis. You will be responsible for creating memorable and unique member experiences while booking appointments, greeting patients, answering questions.

Responsibilities

• Deliver service excellence to members and guests, as the first point of contact for Physiotherapy
• Provide solutions and answer inquiries over the phone and book appointments
• Assist in the booking of referral services including appointments, responding to emails, answering phone calls, follow up calls and prepare charts for the next day
• Prepare on-line charts, ensuring they completed and filed correctly and efficiently
• Ensure consistent compliance with the Canada Health Privacy act, Collage of Massage/Physical Therapy and Collage of Physical Therapy guidelines; as well as Glencoe Health and Safety standards and the Alberta Occupational Health and Safety regulations
  
  

Qualifications

• A minimum of two years’ experience in wellness or healthcare administration or a related field
• Undergraduate degree or diploma in recreation, kinesiology, sport administration or related field is an asset
• Previous experience with booking and club management software is an asset
• Previous experience working in a physiotherapy practice with knowledge of current health care changes is an asset
• Commitment to a high standard of customer service
• Attention to detail and the ability to multi-task
• Strong communication skills and telephone etiquette
• Strong computer skills; including working knowledge of Microsoft Office (Excel, Word, Outlook) and Windows
  
  

Why Choose Us

• An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
• Numerous opportunities for personal and professional growth including training and development
• Delicious, fulsome employee meals prepared daily
• Employee referral program that rewards the additional talent you bring
• Numerous employee recognition programs to reward you for your incredible efforts
• Comprehensive health and dental benefits available for you and your family
• An Employee/Employer contributed to RRSP plan
  
  

Additional Details

This is a Full Time position that reports to the Therapeutic Services & Lifestyle Director. The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays, so a flexible schedule is required.

The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.

Qualified applicants are invited to submit their cover letter and resume to [email protected] by Monday, February 17.

Additional information about The Glencoe Club and offerings can be found at our website: www.glencoe.org or at www.glencoejobs.org.

We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.