Casual Customer Service

Job Description

The successful candidate will be reporting directly to the Manager, Customer Service and Process at DP World Fraser Surrey Inc. The members of the 517 team are responsible for the collection, recording, classifying and reporting of financial data relating to the export and import movement of cargo to and from the terminal. Note that this is a casual position therefore hours of work are not guaranteed.

In This Role, You Will

• To provide coverage and/or assistance to all areas of the Fraser Surrey Customer Service Team, dependent on demands, and business requirements, peak vacation times.
• Performing all duties in accordance with procedures of each desk.
• Liaise with customers to ensure they are provided with timely, accurate information and to ensure their needs are met in a professional manner.
• Liaise with internal stakeholders (Operations, Claims, Commercial, IT) to ensure efficient and accurate cargo movement and services in accordance with customer’s needs/requests.
• Input relevant data into company terminal operating system (CMSII).
• Prepare and provide documentation and appropriate reports to relevant departments to ensure execution of invoices, claims, payments etc.
• Takes direction from Manager, Customer Service & Process.
• Follows standard operating procedures, policies & guidelines.
• Communicates technical or operational problems to the Manager.
• Filing & photocopying.
• Assist on other duties, desks or areas as directed by Management.
• Review all documentation for accuracy and compliance.
  
  

What You Bring To The Role

• Effective and efficient typing /data entry skills.
• Strong problem solving skills, coupled with above average interpersonal skills.
• A solid understanding of the documentation process for the movement of cargos.
• Positive attitude, ability to work and handle multiple tasks in a high volume transaction environment.
• Detailed oriented, accurate and analytical.
• Ability to consistently meet tight and strict deadlines.
• Strong communication skills across multiple formats including in person, telephone and email.
  
  

Note

• Overtime may be necessary for the completion of duties on this desk.
• The timing of the actual transition into this position will be dependent on the training requirements for the successful candidate and the staffing requirements of the current working schedule.
• This position is a floater position, and the duties, training and responsibilities may change based on the needs of the department and the business requirements.
• Candidates must be available (but not guaranteed) to work peak periods (Spring Break, Summer Vacation, Christmas).
  
  

No phone calls or agencies please. DP World Fraser Surrey Inc. is an equal opportunity employer. We thank all applicants for their interest; however, only short-listed candidates will be contacted. To be eligible for hire, you must be legally entitled to work in Canada and must successfully obtain a Marine Transport Security Clearance.

If you are looking for a dynamic work environment, competitive employment conditions and an opportunity to test your abilities, we invite you to blend your talent with our know-how.

Deadline to apply is February 23rd no later than 4:00 pm PST.

About Us

We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services touches every aspect of life.

We're a global network of; 181 business units in 64 countries across six continents. From marine services and inland terminals to industrial parks as well as technology driven customer solutions.

Wherever we operate, we integrate sustainability and responsible corporate citizenship, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 56,000 employees from 64 countries are committed to bringing every customer and partner unrivaled value.

We do this by building and growing long lasting relationships – with governments, shippers, traders, and other stakeholders along the global supply chain.

We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

About The Team

The Largest Multi-Purpose Marine Terminal on the West Coast of North America. Located in the Greater Vancouver Area of Surrey, BC, DP World Fraser Surrey is the largest modern, multi-purpose marine terminal on the West Coast of North America. Since 1962, our terminal has been serving the need of our customers with our variety of services including container, breakbulk, project cargo, forest products and bulk. We are only a 2-hour vessel transit from Pacific Ocean access and have excellent proximity to highways, railways and industrial areas. Located just 25 KM from the US border and with 50,000 feet of rail our terminal is an efficient rail and road solution in the Vancouver gateway. Combined with our six berths we are an exceptional choice for North American Market access.

Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.