Associate, Electronic Client Enablement

BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world.

Mandate

The electronic enablement function, within Client Enablement, supports numerous global trading desks in order to directly contribute to business growth and revenue generation. Through a centralized onboarding model, in conjunction with other support functions in the electronic enablement process (e.g. Technology, Client Onboarding, Central New Accounts, Legal), our commitment is to deliver the highest standard of service to our internal, and external, clients and contribute to a great client experience overall.

Key Accountabilities

• The role will support all of the BMO Global Markets desks, internationally, by enabling electronic trading connectivity with their customers on external trading platforms, e.g., Bloomberg, MarketAxess, and Tradeweb.
• The Associate will be responsible for delivering “white glove” client service while ensuring that all internal and regulatory requirements are met.
• Ensure the completeness and accuracy of static client information to facilitate trade execution as well as regulatory reporting obligations.
• Partner with Client Onboarding, Trade Desk Support, and Middle Office to ensure the most efficient client experience.
• Keep abreast of industry trends and best practices with respect to electronic trading.
• Troubleshoot electronic setup issues as they arise and support Salespeople with ad hoc requests – such as bulk client enablements.
• Technologically savvy with the ability to identify and implement automation opportunities.

Authorities

• Provide guidance and problem-solve issues and challenges referred by other areas and clients.
• Prioritize work in accordance with procedure and LOB ranking to maximize financial benefit and minimize customer negative impacts.
• Act as SME for area of expertise. Provide advice in the completion of processes and recommend business performance improvements.
• Ensure receipt of appropriate approvals/authorizations in accordance with P&Ps and regulatory requirements.
• Manage and monitor a complex portfolio of work representing a significant amount of revenue generation.
• Monitor compliance requirements. Ensure adherence to directives, policies & procedures and regulatory/government requirements.
• Approve procedures, interpretations of policy/guidance, and policy/procedures.

Scope & Impact

This job has direct or indirect impact on the following:

• Contributes to customer confidence and satisfaction by ensuring client electronic onboarding experience is completed accurately and efficiently.
• Contributes to customer retention by ensuring requests to add clients are managed swiftly and accurately.
• Contributes to Bank financial performance by getting clients enabled to facilitate the Sales Organisation being able to realize client revenue as soon as possible.
• Contributes to the mitigation of reputational risk and financial loss against such things as fraud, money laundering, and/or financial penalties by ensuring compliance with Bank P&Ps and regulatory requirements.

Cross Functional Relationships

• Sales Organizations in Global Markets (Trading Products)

Knowledge & Skills

Knowledge:

• An undergraduate degree with focal areas of Finance, International Business, Operations, Business, Law, or Technology; Masters degree, CFA or CPA would be an asset.
• 5+ years of relevant experience in a Capital Markets support role.
• Strong knowledge of trading products across Global Markets as well as Investment & Corporate Banking products.
• Working knowledge of the competitive market place, trends and regulations in the industry.
• Working knowledge and understanding of AML risk and trends, AML legislation, ML detection methodology, regulatory expectations, risk management frameworks, and operational risk.
• Working knowledge of relevant regulations including CIRO, FINRA, FATCA/CRS, Dodd-Frank, SEC Security-Based Swaps, Canadian Trade Reporting, and NI 93-101.

Skills:

• Proven ability to conceptualize business and stakeholder initiatives and guide those initiatives as daily business requirements for the group.
• Excellent relationship management, interpersonal skills, and the ability to strategically and ethically leverage these relationships in a demanding environment.
• Exceptional ability to independently manage multiple priorities and proactively service multiple internal clients in a fast-paced environment.
• Ability to work a demanding schedule under limited supervision.
• Excellent attention to detail and ability to learn and adapt quickly.
• Ability to review, assess, and provide detailed information daily.
• Proven ability to collaborate and build strong relationships with customers at all levels of the organization.
• Excellent verbal and written communication skills.
• Proven Account Management skills required to create, maintain, and enhance customer relationships.
• Strong conflict management/resolution skills.
• Strong organizational and prioritization skills.

Working Conditions

• This role operates in a high-stress trading desk environment, with constant demands and close regulatory and audit scrutiny. The role requires the ability to interact on a cross-functional basis with other groups and with clients while operating independently. The role may be expected to work long hours.

The Salary Range for this role located in Toronto is $75,000.00 - $80,000.00 CAD.

Salary:

$54,500.00 - $101,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.