Manager, Private Client Administration & Quality Assurance

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

Job Overview

We are currently seeking a Manager to join our Private Client Administration and Quality Assurance team. Reporting to the Director, Private Client Service and Administration, the successful candidate is accountable for all daily tasks and functions of the team, ensuring that they are administered in a timely and efficient manner while adhering to policies and procedures and within guidelines of product requirements and securities legislations. Our team takes great pride in providing high-quality work and exceptional service for our high net worth clientele in the Assante Private Client and CI Private Wealth platforms.

What You Will Do

• Ensure work volumes are managed in a timely and efficient manner and the department’s quality standards are met. This includes monitoring volume changes to ensure resources and priorities are adjusted accordingly.
• Review all complex and special requests, work with staff to investigate and provide the most optimal corrective action. This includes using effective judgment and making decisions to resolve unique situations that do not fall within standard policies and procedures.
• Manage and coach staff on escalated issues and ensure regular follow up and prompt resolution is achieved. Ensure proactive escalation of issues on matters requiring upper management’s attention.
• Work closely with the custodians. Ensure requests are processed in a timely manner. Quickly identify issues and escalate with custodian management in a timely manner.
• Keep current on industry updates, custodian announcements, corporate initiatives, product changes and updates to policies and procedures. Effectively communicate updates and changes to the team by conducting regular team meetings.
• Build out a process and ongoing regimen to develop Policies and Procedures for all tasks and ensure these are updated quarterly.
• Monitor, coach, motivate and provide career development to the team. Actively engage in succession planning by identifying and mentoring upcoming leaders. Ensure successful knowledge transition and achievement of employee development goals by coordinating cross-training and Learning & Development courses where required.
• Actively manage long and short-range staffing forecasts and handle employee recruitment. Establish training curriculum for all new associates and monitor their progress for evaluation.
• Participate in project discovery meetings on upcoming system and program initiatives, provide operational/business expertise and requirements, and when required, coordinate resources.
• Build a strong rapport with our Custodians, Advisors, Investment Counsellors (IC), Portfolio Managers (PM), Compliance, and other internal teams to drive solutions and positive experiences for our IC, PM and clients.

What You Will Bring

• Post-secondary education in Business or a related discipline

• Minimum 4-6 years experience within the financial services industry in a leadership role
• Strong mutual funds/securities knowledge and understanding of financial products and investment management philosophies
• Related industry courses (CFA, CIM, CSC, etc.) is a definite asset
• Excellent analytical, organizational, time management, customer service, interpersonal and communication skills (both written and verbal), combined with a high accuracy and attention to detail
• Excellent leadership skills and self-motivated team player with the ability to work under pressure with demanding workloads
• Resourcefulness and creative problem-solving skills to provide effective solutions
• Excellent proficiency in MS applications: Word, Excel and Outlook.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

What We Offer

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.