Field Service Representative - HVAC

POSITION SUMMARY

Vertiv is hiring a Field Services HVAC Representative in Toronto/GTA, responsible for service, installation, commissioning, and scheduled and emergency service on Liebert cooling products serviced by Vertiv. The role requires maintaining excellent rapport with customers, co-workers, and sales representatives, alongside continuous communication with CRC, Area/District Offices, and direct managers.

RESPONSIBILITIES

ROLE

• Rely on direction to accomplish goals.
• Perform a number of work-related tasks.
• Capable of working under direct supervision or independently based upon training.

TECHNICAL

• Render on-site and phone assistance to customers.
• Communicate with appropriate Technical Support on equipment issues.
• Perform work-related tasks according to company guidelines for scheduled maintenance.
• Implement Field Change Notices (FCN) according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, and Service Tips.

SAFETY

• Operate in a safe manner in accordance with published safety guidelines.
• Must wear appropriate PPE according to job duties.
• Adhere to work hours policy guidelines – “14 hours rule.”
• Report all work-related accidents or injuries within 24 hours.

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines.
• Manage timecards, expense reports, and maintain individual inventory per company policy.
• Provide estimated time of arrival to the Customer Response Center (CRC) where applicable.
• Maintain company property according to company policies.

CUSTOMER SATISFACTION

• Provide proper communication to internal and external customers.
• Strive to provide all customers a “first time fix” for their equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend Customer Meetings as required.

PERFORMANCE

• Maximize productivity by combining service opportunities.
• Complete all work efficiently and timely.
• Maintain productive utilization rate according to company guidelines.
• Understand and comply with company startup/escalation processes and procedures.

QUALIFICATIONS

Required education

• High School Diploma or HVAC Trade Credentials.

Required experience

• 3-5 years relevant industry/commercial experience.

Interpersonal Skills

• Professional, reliable, team player.

Technical skills

• Ability to make in-depth site evaluations.
• Independently perform fix/repair techniques based on knowledge.

Strong skill sets

• Communication, customer service, troubleshooting skills.
• Mechanical aptitude.

WORKING CONDITIONS

• Travel is required.
• Flexible schedules (weekends, evenings, and holidays).
• Valid driver’s license.

PHYSICAL & ENVIRONMENTAL DEMANDS

Regularly required to stand, walk, use hands and fingers, reach with hands and arms; must have ability to regularly lift at least 50 pounds.

TIME TRAVEL REQUIRED

• 10%

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.