Heavy Equipment Service Supervisor

Join our growing Earth Moving Technology team at our Moncton branch! This role will support the EMT Service operations for our Atlantic region, providing strong leadership and support to both shop and field service technicians. The Service Supervisor will enhance existing strategies for planning, scheduling, and performance management, driving initiatives that achieve results and ensure efficient service. The primary focus will be on consistently providing exceptional customer service across the Atlantic provinces.

Responsibilities

• Ensure safety procedures and guidelines are followed by technicians both in the shop and at customer sites, promoting a safe working environment.
• Conduct regular shop inspections to ensure safety compliance, and maintain a clean, organized work environment.
• Visit technicians in the field to ensure the highest quality and safety standards are met on every job.
• Perform truck inspections to ensure fleet safety and cleanliness.
• Supervise, support, and lead shop and field service technicians to foster employee engagement and high-performance teams.
• Manage daily scheduling of technicians, ensuring appropriate assignments to meet customer expectations and operational efficiency.
• Serve as the primary point of contact for customer inquiries, service requests, follow-ups, and resolution of disputes.
• Assist technicians and customers with technical issues in person, by phone, or email; collaborate with technical support when necessary.
• Build strong customer relationships, proactively resolving issues or escalating to the service manager as required.
• Collaborate with the sales team to align service delivery with customer needs, provide technical insights, and support the achievement of sales objectives.
• Prepare and present service quotes for customers, ensuring accuracy and timeliness.
• Open work orders and review, approve, and process service reports, time sheets, work orders, and parts requisitions.
• Monitor work-in-progress (WIP) levels, optimizing efforts to ensure timely completion and invoicing of all shop and field service jobs.
• Partner with the warranty department to ensure accurate and timely claims submissions.
• Coordinate with the parts department to ensure timely parts ordering and availability, supporting job completion.
• Build strong partnership with cross divisional branch manager to enhance overall customer satisfaction and operational efficiency.
• Promote a positive and respectful work culture, addressing personnel issues and conflicts promptly to maintain team morale and productivity.
  
  

Competencies

• Minimum 5 years of experience as a team lead or equivalent supervisory position in the Heavy Equipment Industry.
• Red Seal Heavy Equipment Technician Certificate or equivalent considered an asset.
• Previous experience managing and scheduling field service technicians is preferred.
• Strong computer and administrative skills.
• Proven organizational and project planning skills.
  
  
  

Our offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid or remote work opportunities for select roles*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!
  
  

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Natalie Ely.
One Passion. Many Opportunities.
The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 12 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location
Liebherr-Canada Ltd.
10 Lynds Avenue
E1H 3K2 Moncton, NB
Canada (CA)

Contact
Natalie Ely
[email protected]