Service Coordinator

With Us, It's Always About People

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for 100 years.

Being part of the Carmichael family translates into endless opportunities to learn and achieve tremendous personal growth. And what's more, we give you carte blanche to apply what you learn so that you can in turn perfect and continuously improve it.

Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.

• Please note this is an on-site role, working full time and permanently in our Fredericton office.
  
  

Schedule and hours: Monday to Friday. 8am - 5pm

Responsibilities:

• Promptly take incoming customers service calls for all HVAC services
• Enter customer’s data in the computer software and issue a work-order.
• Dispatch all service calls to the appropriate technician, including all appropriate information / data.
• Dispatch service maintenance to technicians on a weekly basis and confirm completion of all maintenance work by updating the computer software
• Review and validate hours for payroll before transferring to the administration team for labour entry.
• Issue purchase orders as required.
• Verify all work orders for accuracy & proper completion.
• Verify the technicians expense reports and transfer them to the administration team.
• Monitor and track technician vacations.
• Assist in planning of technical training.
  
  

Required skills and experience:

• A minimum of 2-3 years of experience in a similar role, preferably in a service company with mobile technicians
• A college diploma preferably in a discipline related to business management, administration or operations management.
• Have a "technical mind". (Knowledge of HVAC systems is an asset)
• Excellent oral and written communication skills in English
• Work with computer tools.
• Enjoy working independently and demonstrate resourcefulness in a fast paced work environment.