Specialist, E-commerce – In-store Fulfilment, Planning

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

Ready to Make an impact?

The Specialist, E-commerce – In-store Fulfilment, Planning will support in building an industry leading Voila In-store Fulfilment Program resulting in increased customer engagement and sales.

Here’s where you’ll be focusing:

Accountabilities include:

• Support the Manager, E-commerce – In-store Fulfilment, Planning in designing the rollout strategy of Voila ISF to banners and provinces and supporting the ongoing performance management of the program
• Support the evaluation of the markets, banners and stores we deploy ISF in
• Support the Store design process
• Support budget monitoring, maintenance and planning
• Support the design and development of program performance metrics
• Analyze program performance metrics and work to make improvements:
• Liaise with marketing and merchandising on program design and execution to acquire/retain customers, increases average order size and drive sales and margin
• Work with store operations and Voila customer service to improve program efficiency and customer satisfaction
• Work with Voila product management to improve technology capability
• Collaborate with Operations to implement new processes and tools to improve ISF efficiency
• Support ongoing program governance (create and present governance documentation)

What you have to offer:

• 3-5 years of business management, marketing experience or product management (digital, mobile, eCommerce an asset)
• Knowledge and/or experience in eCommerce, customer service, project management, operations and/or digital marketing an asset
• Excellent written/verbal communication skills
• Bachelor’s degree or equivalent experience
• Bi-lingual (English/French) an asset
• Travel 10%-15%

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Benefits Include:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.