Information Processing Specialist
J&M Group
Date: 1 week ago
City: Winnipeg, MB
Contract type: Contractor
Essential Skills
- Managing, prioritizing, and documenting incoming questions and service desk tickets
- Resolving technical issues quickly and efficiently Installing and configuring software and meeting end-user needs
- Escalating any serious problems to relevant departments and teams
- Ensuring optimal network performance
- Performing system updates, tests, and maintenance to avoid service interruptions
- Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
- Producing user manuals and guidance for end-users
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