Product Analyst (Content)

Vretta is looking for a dynamic and customer-focused Product Analyst (Content) to join our team. As a Product Analyst (Content), you will play a pivotal role in ensuring our clients can effectively use our educational technology tools to create, manage, and deliver high-quality content. You will act as a bridge between our product and clients, providing expert guidance, training, and support to empower them in achieving their educational goals.

Responsibilities

• Develop a deep understanding of our platform’s content creation tools and features, enabling you to guide clients in authoring and managing high-quality educational content.

• Collaborate with cross-functional teams, including Product Managers, Data Engineers, and Developers, to ensure the platform meets client needs and supports seamless content creation workflows.

• Provide hands-on training and support to clients, helping them navigate the platform, troubleshoot issues, and optimize their use of the tools.

• Gather and analyze client feedback, ideas, and requirements related to content creation and platform usability. Translate these insights into actionable recommendations for product improvements.

• Create and maintain comprehensive documentation, tutorials, and resources to support clients in using the platform effectively.

• Monitor and evaluate client usage of the platform, identifying opportunities to enhance their experience and improve content quality.

• Act as a trusted advisor to clients, offering best practices and strategies for creating engaging and effective educational content.

• Foster strong, sustainable relationships with clients by responding to inquiries and concerns with timely, well-researched solutions.

• Collaborate with internal teams to track client success metrics and ensure the platform delivers value throughout the content lifecycle.

• Maintain clear communication with clients and internal stakeholders to ensure alignment on requirements, deliverables, and milestones.

Requirements

• A Master’s degree or higher in education, instructional design, content development, or a related field.

• Proven experience in technology product management, educational content creation, or a similar role, with a strong understanding of content authoring tools and workflows.

• Exceptional client training skills, with the ability to explain complex concepts in a clear and accessible manner.

• Strong analytical and problem-solving skills, with the ability to gather and translate client needs into actionable product improvements.

• Proficiency in documentation and experience with project management tools such as GitLab, Notion.io, Trello, Google Suite, and MS Suite.

• Experience in collecting and analyzing data to generate insights and reports that inform decision-making.

• A client-focused mindset, with a passion for building positive relationships and delivering exceptional support.

• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

• Strong interpersonal skills and the ability to thrive in a collaborative team setting.

• A genuine passion for education and a desire to make a positive impact in the ed-tech industry.

• Fluency in both English and French.

Why Join Vretta

• Work in an environment where every individual's contribution is crucial to the company's culture, products, and clients.

• Work at the cutting edge of education on products that make a meaningful impact on students' lives globally.

• Organic and stable business model offering great stability for employees.

• A globally distributed, diverse team that operates based on trust.

• Competitive benefits package and professional growth.

• Lots of team activities and fun!

About Vretta

We have dedicated the past 14 years towards the modernization of assessment and learning experiences that have transformed educational practices for ministries of education, academic institutions, examination bodies, and training organizations around the world. Today, our team of over 100 architects, designers, technologists, psychometricians, and project ninjas support our partners transition from legacy e-assessment and learning systems to world-class technology solutions that are efficient, equitable, flexible, and drive student-success. We welcome you to join us on our mission of giving every student the opportunity to succeed in their academic lives and beyond.

Applying

We look forward to hearing from you, but please note that due to the volume of applications that we usually receive for our job positions, only those shortlisted for next steps will be contacted. Vretta is committed to providing reasonable accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

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