Platform Lead, Customer Connections

Johnson & Johnson is seeking a Platform Lead, Customer Connections to join our team in Toronto, ON.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities, and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Job Description:

Position Overview: We are looking for an expert individual, who will be responsible for overseeing the development and management of a customer-facing platform and its ecosystem within the Innovative Medical Solutions team in the Medical Affairs organization. This role will ensure the effective utilization of technology to enhance and enrich scientific connections with healthcare professionals (HCPs) while adhering to regulatory and compliance requirements. Additionally, this role involves identifying opportunities in the digital space aligned with the Medical Affairs strategy, managing the platform enhancements roadmap, partnering with IT teams to identify and develop technical solutions, and maintaining products to support user needs and business objectives.

Responsibilities

• Manage the integration between the promotional and medical content review systems and the HCP-facing platform
• Ensure the HCP-facing platform business requirements are addressed in the business requirements of the promotional and medical content review systems
• Manage media presence of the HCP-facing platform in accordance with Health Canada regulations and internal regulatory and compliance guidance
• Support business functions engaged with the Digital Opinion Leaders with guidance and technology capabilities
• Partner with IT to execute the enhancements roadmap and backlog for the promotional material review platform, ensuring on-time IT deliverables in line with expectations
• Be responsible for user requirements discovery, solutioning, prioritization, feature development, and user acceptance testing
• Collaborate with business users to identify key capabilities needed, as well as potential issues
• Partner and connect with a cross-functional global team to ensure alignment on feature development and prioritization for the promotional content review platform
• Provide input on required metrics and utilize analytics and user feedback to enhance and improve digital products in scope
• Guide the development and execution of the HCP-facing platform communications plan to ensure effective utilization of the asset

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Information Management, or equivalent work experience
• 3-5 years of experience in digital product management or a similar role
• Understanding of technology platforms and tools: Google Analytics, QlikSense, Dataiku, Veeva CRM/Salesforce.com, Veeva Vault
• Solid understanding and practical experience with managing technical roadmaps and backlogs for digital platforms
• Excellent interpersonal skills, with the ability to collaborate in a team dynamic, as well as work independently
• Strong technical acumen and project management skills
• Solid communication skills (verbal, written)
• Superior attention to accuracy and detail with minimal management oversight
• Ability to meet tight deadlines for projects and operational support requests
• Demonstrated expertise in social media platforms and a strong enthusiasm for keeping up with emerging trends
• Knowledge of the pharmaceutical industry and medical organizations is a plus

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing, and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all employees can achieve their potential.