Area Manager

About Us

We are an established Canadian facility, maintenance company providing a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

• Customer Experience & Retention
• Communication between United, Customer & Partner
• Performance of our Partners & Cleaners
• Overall Store Operations (Including store budgets, profitability & KPI’s)
• Quality Standards & Audits
• Training
• Cost Management
• Increasing Revenue & Profits per Store and Customer Banners
• United & Customer Processes, Policies & Guidelines
• Support to other Area Managers as required

Duties and Responsibilities

Planning & Budgeting:

• Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules, budgets, potential add on sales opportunities).
• Implement store level budgets.
• Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

• Build strong relationships with customers and business partners at store level (cross-selling, building trust, delivering good service, consistency, follow through, being a United brand ambassador).
• Single point of contact at store level with customer for the communication between United and the customer for all services.
• Address store level customer concerns and provide timely and effective solutions to problems.
• Support Regional Management on all face-to-face meetings with key customer stakeholders.
• Participate in daily/weekly/monthly meetings with customers banners on store audits, case management, and action plans.

Internal Communication:

• Lead and coordinate all store level communication with United Partners daily on issues and actions.
• Set expectations with Partners, provide training, coaching & mentoring.
• Participate in cross-functional meetings with Regional & Support Teams.

Process Compliances:

• Lead process initiatives/implementation at store level; work with Senior management on identifying store level trends and process gaps.
• Lead store level customer store/calibration walks.
• Lead process adoption in Salesforce.
• Manage business using United technologies provided.

Cost Management & Controls:

• Responsible at store level for revenue, cost per store, budget vs actual, and gross margins.
• Manage store level financial activities related to billing, invoicing, and expenses.

Revenue growth in existing business:

• Lead growth of In-store business by upselling Special services.

Workforce & Performance Management:

• Co-Lead Performance Management for Partners with Partner Effectiveness team.

Recruitment, Training & Development:

• Support Partner Effectiveness team in managing Partners and Partner processes.
• Lead In-Store Partner Training.

Technology & Assets:

• Responsible for managing business using United technologies provided.

Additional Responsibilities:

• Perform daily functions in alignment with company mission, vision, and values.
• Work in compliance with all United, legal & health & safety policies.

Other Job Requirements and Expectations:

• Available to address customer and Partner needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory.
• Ability to deal with high levels of stress and solve problems as they arise.

Education/Experience:

• Degree in business administration or related field.
• Minimum of 5 years’ experience in the Janitorial industry or any other operational environment.
• 3 – 5 years’ experience in a supervisory role.