Room Attendant

Position Summary

Under the direct supervision of the Manager, Housekeeping, this position is responsible for the comfort and cleanliness of guest rooms while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Makes beds, changes linen, vacuums and cleans as per policies and procedure
• Supplies the rooms with fresh towels and toiletries
• Restocks inventories as required
• Checks that TVs, radios, lights and AC/Heating are working
• Dusts and polishes furniture
• Scrubs floors, walls and windows as required
• Empties and cleans waste paper baskets and ashtrays
• Removes linens and garbage to appropriate bins
• Shampoos carpets as directed when required
• Reports damages to Team Leader or Manager
• Answers guest questions
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, management and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma
• Minimum 1 year housekeeping experience
• Food Safety Certification and WHMIS
• Ability to successfully obtain a Gaming License
• Understands and speaks English

Work Environment Considerations

• Standing or walking for long periods of time, lifting, carrying, pushing, pulling, bending, stretching, cleaning, some exposure to heat, some exposure to smoke, some exposure to verbal abuse, non-traditional work hours