Customer Service Representative

Job Details

Description

IKS Health is hiring Virtual Customer Service Representatives. This is a full-time, remote position; however, there is a mandatory 4-week training program at our Toronto office, located at 7501 Keele St, Unit 305, Concord, Ontario L4K 1Y2. This training will be held Monday through Friday, from 8 AM to 5 PM. Upon successful completion of the training program, the position will be remote.

Position Overview

This position requires the ability to professionally handle inbound and/or outbound calls about patient concerns with their billing statement of a healthcare nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse organization.

Responsibilities

• Communicates with patients via inbound and outbound phone calls
• Provides knowledgeable answers to questions regarding medical bills and accounts
• Understands and adheres to all regulatory compliance areas, policies, and procedures (including HIPAA and compliance requirements)
• Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs and handles each situation accordingly
• Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

Qualifications

Required:

• Excellent organization, customer service, and communication skills
• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
• Experience working with Electronic Medical Record systems
• Problem-solving skills, good judgment, attention to detail, and follow-through are a must
• Ability to multi-task and work within multiple systems at the same time
• Able to work with little to no supervision

Preferred:

• Experience in customer service (1 year)
• Patient contact center (call center) experience (1 year)
• Experience working with Electronic Medical Record systems (1 year)

Job Type

Full-time, Remote
Mandatory, on-site, comprehensive 4-week training program in our Toronto headquarters. Must be available full-time Monday through Friday for this training.

Compensation and Benefits

The base salary range for this position is $19/hr, plus incentive, per year. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Benefits

• Dental care
• Paid time off
• Vision care
• Work from home

Schedule

• Monday to Friday

Work Location: Remote