Manager, Learning Planning and Program Performance

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

As a member of the Sales Effectiveness team, the Manager, Learning Planning and Program Performance ideates, manages, originates and delivers net new training initiatives, along with maintaining and improving existing programs and learning collateral.

Based in Toronto, the Manager will regularly meet with stakeholders across the Canadian Commercial Bank (CCB) to assess training needs and develop relationships with subject matter experts in order to best address any knowledge, process or skill gaps within the CCB.

Ultimately contributes to the overall success of the Strategy, Performance and Client Value team in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities:

Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Leads and/or supports the implementation, evolution and sustainment of learning initiatives and programs across Canadian Commercial Banking by:

• supporting the work effort of the Sales Effectiveness team to ensure deliverables are met
• working closely with subject matter experts, key partners and leaders to identify needs and recommend solutions to address learning and sales experience gaps.
• supporting the sustainment of business initiatives to ensure consistent adoption by monitoring the integration of the content among all onboarding programs, change initiatives, making recommendations to the stakeholders to ensure content is engaging, accurate and aligned

Contributes to the creation and implementation of new Sales Effectiveness initiatives/programs in collaboration with key partners by:

• proactively looking for opportunities to update existing communication collateral, tools and resources to ensure they remain up to date.
• creating and maintaining approved training collateral based on in depth needs analysis
• collaborating with key partners to coordinate and ensure alignment of key messages and maintenance of learning assets
• creating communication collateral to support assigned learning initiatives and leveraging expertise with the Communications team for copywriting, editing and feedback.

Execute strong project management principles by:

• creating, maintaining and ensuring the timely execution of work plans that identify key deliverables, milestones, owners, timelines, interdependencies, etc.
• creating requirements, submitting recommendations and discussion documents where necessary and providing input on budget requirements and expenditures.
• identifying potential challenges/issues that could delay the delivery of an initiative and formulating alternatives to mitigate these challenges/issues; and escalating when necessary.
• collaborating with Sales Effectiveness team members, partners and stakeholders to ensure project deliverables are aligned to all Bank, Canadian Bank and Canadian Business Banking strategies/visions.
• engaging key stakeholders and ensuring they are kept abreast of project progress and any potential issues that could delay the delivery of the initiative.

Manage the creation and ongoing measurement, evaluation, metrics and reporting of assigned initiatives by:

• compiling feedback, reviewing, analyzing and recommending ways to continuously improve current programs and initiatives; or recommending new initiatives.
• developing dashboard reporting to manage the evaluation of key programs and keep Manager and leaders informed.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions:

• Small to Medium initiatives which may span multiple Canadian Commercial Banking Business Lines and functional areas
• Collaborates with multiple partners on initiatives
• Demonstrates a high level of urgency and proactivity

Education / Experience / Other Information:

• Post secondary education – ideally University degree in Business, Finance, Business Administration
• 2 - 3 years of experience managing small to medium size initiatives/projects related to training/learning/facilitation
• Facilitation experience an asset
• Background in Learning an asset
• Knowledge of and experience with project management – originating and executing project plans
• Strong proficiency with MS Office (Word, PP, Excel)
• Solid knowledge of Canadian Business Banking’s vision, objectives and structure
• Strong understanding of adult learning strategies and delivery mechanisms
• Experience with leading small to medium size training initiatives
• Strong relationship building skills & communication skills, both verbal and written
• French language an asset

Working Conditions:

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• Fast paced work environment with competing priorities