Intermodal Coordinator

Company Overview

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions.

Committed to the energy transition in shipping and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Overview

CMA CGM Canada is looking for an Intermodal Coordinator to handle truck dispatch. If you have transportation experience, advanced Excel skills, and thrive working in a fast-paced environment, we want to hear from you!

ALL CANDIDATES MUST BE LEGALLY AUTHORISED TO WORK IN CANADA.

Summary Description

Responsible for handling, monitoring, and coordinating shipments for door collection and/or delivery in accordance with established truck distribution percentages. Works collaboratively with internal and external organizations to include customers, truck vendors, and CCA business teams to ensure Intermodal cargo is moved in an efficient and expedited manner.

Key Responsibilities

Dispatch

• Analyze, plan, and prioritize inland haulage according to import/export timetables, terminal/rail schedules, special equipment needs, and client-specific delivery conditions.
• Facilitates the movement of containers that have been miss-routed and/or improperly discharged due to vessel by-passes, errors, or equipment emergencies.
• Responsible to confirm and manage in-house truck availability.
• Creates and issues work orders for the door collection and/or delivery in accordance with established truck rates and distribution percentages.

Service Delivery Coordination

• Monitors shipments by tracking and tracing containers, via multiple interfaces, to ensure door appointments are met and cargo is loaded/delivered timely.
• Communicates to customer(s) of potential delays or issues preventing dispatch and maintains customer interactions until all delivery requirements are satisfied.
• Works collaboratively with internal departments to expedite transport.

Cost Management

• Notify and invoice/rebill customers for additional transport related expenses including but not limited to: Pre-pulls, Revenue generating trucker yard and container yard storage, Multi stops, Drop and picks.
• Research and reconcile truck and customer invoice discrepancies.
• Identify opportunities through micro analysis of customer locations for cost savings which includes match backs/one ways.

Vendor Management

• Monitors and reports trucker performance.

Qualifications

Education

• Bachelor's degree in Logistics, Supply Chain Management, or a related field is an asset.

Experience

• Strong understanding of transportation and logistics.

Other

• Advanced Excel skills, including macros.
• Ability to multitask and prioritize time-sensitive issues.
• Strong problem-solving and decision-making abilities.
• A customer-focused mindset.
• Proactive, well organized, and detail-oriented.
• Excellent oral and written communication in French and English.
• Outstanding problem-solving skills.
• Ability to work independently and collaboratively with the team.

We are an equal opportunity employer!

Come along on CMA CGM’s adventure!