Commercial Account Assistant

Billyard Insurance Group (BIG) – Edmonton South is looking for a licensed Commercial Account Assistant to join our brokerage. Billyard Insurance Group is a rapidly growing national insurance brokerage with over 70 locations across Canada. We’re also proud to have been recognized on Insurance Business Canada’s Top Brokerages list for the last two years and named one of Canada’s Top Growing Companies on the Globe and Mail’s Report on Business for the past 3 years.

BIG Edmonton South is looking for a Commercial Account Assistant to join our growing team and provide excellent customer service to our clients. Our Account Assistant position requires a relationship-oriented individual with strong organizational and analytical skills. You will need to be comfortable in a customer facing role with an emphasis on telephone and computer skills. If you have a strong track record in customer service, we encourage you to apply.

Responsibilities

• Support the management and sales team while providing a superior level of service
• Administer, support, and complete policy changes within our company partner’s portals and websites
• Review policies and recommend coverages based on individual consumer needs
• Adhere to the underwriting criteria set out by our broker partners
• Co-ordinate and follow up on client documents
  
  

Qualifications

• General Insurance Level 1 license or greater from the Alberta Insurance Council (AIC)
• 2+ years of experience in a customer service or sales role
• Knowledge of Personal and/or Commercial Insurance Lines on a proficient level is considered an asset
• Experience with insurance software (broker portals, customer management systems, etc) is considered an asset
• Fluency in a foreign language is an asset
  
  

Required Education

• High-school diploma or equivalent
  
  

What We Offer

• Technology and head office support
• Extensive in-house training and coaching
• Opportunities to grow and develop
  
  

Job Types: Full-time

Benefits

• Flexible Schedule
• On-site Parking
  
  

Schedule

• Monday to Friday, regular office hours
  
  

Experience

• Customer Service: 2 years (Preferred)