Lead Supervisor

The Lead Supervisor role is an integral part of the store’s overall success, modeling behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

SALES:

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models, and develops team to deliver Coach’s Selling and Service expectations.
• Enforces sales strategies, initiatives, and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results-driven, including through team selling and selling to multiple customers.
• Holds sales team accountable for personal sales.
• Maximizes clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
• Builds credibility and trust with team, as well as with customers, serving as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
• Is sensitive to customer and team needs and tailors approach by reading cues.
• Is solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Understands the positive sales impact staffing has on the business and recruits accordingly.
• Coaches, develops, and motivates the team daily, weekly, and monthly to meet goals and utilizes Company tools; delegates and empowers others and encourages individual growth.
• Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development.
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s).

OPERATIONS:

• Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively.
• Demonstrates strong business acumen.
• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor.
• Maintains interior and exterior upkeep of the building with partnership from the corporate office.
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary.
• Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures.

Competencies required:

• Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented.
• Customer Focus: Is dedicated to meeting the expectations and requirements of customers. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas. Tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport and constructive relationships.
• Learning on The Fly: Learns quickly when facing new problems. Analyzes both successes and failures for cues to improve.
• Perseverance: Pursues everything with energy, drive, and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably.
• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides actionable feedback to others.

Additional Requirements:

• Experience: 1-3 years of previous retail experience, preferably in a luxury retail service environment.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills, and ability to use mobile technology.
• Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team.
• Schedule: Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule.

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer.