Director of Operations

About The Workplace Safety And Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca .

At The WSIB, You’ll Have The Opportunity To

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing
  
  

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

This is a temporary vacancy up to 12 months in duration.

Salary Grade: N11 From: $137,775.00

The Director, Operations position will provide leadership to the Specialized Care and Recovery Services’ Return to Work program (supporting the mental stress injuries, occupational disease, and serious injuries programs).

Job Summary

Direct the overall planning, development, delivery and evaluation of programs, products and services of the Return to Work program supporting Specialized Claims and Recovery Services through multidisciplinary teams.

Provide and implement expert advice, consultation and direction to team members, advice to WSIB senior management as well as internal and external stakeholders on a broad range of programs, products, services and strategic initiatives.

Develop and maintain communication linkages and relationships internally with business partners, all levels of management and externally with workers , employers and other representatives (stakeholders, preferred suppliers and advocacy groups), as required.

Major Responsibilities

• Plan, direct and control the day-to-day operation and administration of the Specialized Services Return to Work program through team(s) responsible for the delivery of programs, products and services relating to return to work services supporting Specialized Claims and Recovery Services. This includes:
• Leading and developing employee teams; ensuring employees are provided appropriate performance objectives and development programs
• Providing guidance and ongoing coaching and feedback to direct and indirect reports, including managing performance and addressing performance-related issues
• Managing financial and physical resources including developing and forecasting annual operating and budgets; monitoring and reporting on variances based on projections; and evaluating overall program expenditures
• Ensuring risk management, quality management and continuous improvement systems are established to analyze and evaluate the effectiveness and cost benefit of services and programs
• Promote a healthy, safe work environment and respond to JOHSC recommendations.
• Plan and develop short and long term branch business plans to support WSIB, Cluster and divisional strategic goals and objectives and respond to changing business initiatives or organizational strategies by:
• Leading the development and implementation of initiatives relating to continuous improvement efforts in service delivery and/or quality assurance and/or program development and/or strategic procurement; monitoring, reporting and evaluating on progress and adjusting as necessary to ensure planned objectives are achieved.
• Leading the development and implementation of performance metrics regarding program performance; monitoring results and adjusting as necessary to ensure established targets are achieved.
• Lead change management activities as part of local , divisional and corporate initiatives
• Act as technical resource, providing input, advice and guidance to staff and senior management on specific programs policies/products/services relating to case/disability management and/or occupational disease and specialized services Participate as a team member and management member at various management meetings to discuss, identify, recommend changes that will improve services, provide input and expertise on issues of mutual concern, and exchange information. This includes:
• Providing technical guidance and expertise in complex and/or high profile/sensitive cases or case clusters for which options/resolutions are neither well-defined nor clearly set out in policies or guidelines to ensure responsive and proactive service while ensuring appropriate management of all issues and potential risks.
• Educating staff on WSIB programs, policies, services and changing work practices and approaches.
• Develop and maintain communication linkages and relationships internally with business partners and/or all levels of management and/or externally with stakeholders and/or preferred suppliers and/or advocacy groups as required to identify ongoing and changing needs, and to ensure programs, services and work processes are aligned with business requirements to maintain a high level of customer service and support. This includes:
• Proactively identifying and responding to emerging issues within the political, social and economic environment.
• Developing, implementing and executing strategic communications with external stakeholders, advocacy groups and/or government ministries.
• Informing stakeholders on WSIB programs, policies, services and changing work practices and approaches.
  
  

Job Requirements

• Undergraduate university degree
• 10+ years of experience preferred in progressively more responsible leadership and management positions in a large complex organization dealing with insurance and/or disability management and/or public sector management and services
  
  

Supervision

• The number of direct reports up to 15
• (Includes direct reports and the positions they manage): The number of indirect reports up to 300.
  

Indirect reports may include: Eligibility Adjudicators, Case Managers, Adudicators NIHL, Payment Specialists, Nurse Consultants, Advanced Practice Nurses, NEL Clinical Specialists, Return to Work Specialists, Investigators, Occupational Therapists, Independent Living Consultants, Occupational Hygienists, Crisis Intervention Counselors, Social Workers, Account Analysts, Account Specialists, Revenue Control Clerks.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact [email protected] . If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [email protected] .

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at [email protected] . The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.