Communications and Administration Coordinator

Position Title: Communications and Administration Coordinator

Reports To: CEO/Registrar

Employment Type: Full-Time Permanent (37.5 hours/week)

Pay: $70-85K, competitive compensation package including benefits and RSP matching

Location: Primarily Remote (½ day/week in office - Edmonton, south side, free parking)

Job Summary

The Communications and Administration Coordinator is responsible for all internal and external communications while assisting with key administrative functions. This role plays a pivotal part in shaping the organization's public image, maintaining compliance with regulatory communications, and ensuring smooth administrative operations.

Reporting to the CEO of the College of Acupuncturists of Alberta (CAA), the Communications and Administration Coordinator (CAC) is responsible for all aspects of communications, including social media, communications with the members, public, and senior government officials, on behalf of the CAA. The CAC is responsible for maintaining the CAA website and uploading any communications required. The CAC supports the work of the CAA office, council, and committees to fulfill the day-to-day operations. You will also support administration aspects for the College including budget development and management, expense management, document maintenance and controls, etc.

Primary Responsibilities

Communications Coordination (~45%)

• Develop and implement strategic communication plans that align with the organization's mission and goals.
• Executing all external organizational communications, including messaging to members, the public, and government stakeholders.
• Develop and maintain a style guide and ensure that all communication materials reflect a consistent brand identity and tone.
• Coordinate, draft and deliver crisis communication efforts and provide counsel to leadership on issues management.
• Write, edit, and produce reports, newsletters, position statements, and other publications.
• Approve design and development of all communications materials.
• Navigate relationships with external suppliers (graphic designers, writers, printers, etc.).
• Establish and maintain key stakeholder relationships.
• Oversee the development, distribution, and analysis of surveys to gather insights and feedback.
• Manage document templates to ensure consistency, accuracy, and alignment with branding guidelines.

Website & Digital Communications (~15%)

• Manage website content updates, usability, and SEO best practices.
• Develop and implement an editorial calendar for online content.
• Oversee digital communications, including email campaigns, social media presence, and website analytics.
• Ensure compliance with CASL regulations for digital communications.
• Track and analyze communication metrics (open rates, engagement, website traffic) to inform future strategies.
• Create digital assets such as social media graphics and presentations.
• Review and revise new framework to update and refresh webs.

Administrative Leadership (~40%)

• Develop and implement internal administration policies and procedures.
• Develop and review documents and program materials.
• Assist in budget development and financial management, including tracking expenses.
• Maintain document control systems and ensure proper archival of records.
• Facilitate office operations, including procurement of supplies and equipment.
• Support governance administration by preparing briefing notes, reports and materials for Council and committees.
• Assist leadership with strategic planning and operational efficiency initiatives.
• Assist with administrative processes and support staff as required.

Qualifications & Skills

• Bachelor's degree in communications, Public Relations, or a related field (or equivalent experience).
• 4+ years of experience in a communications or regulatory environment.
• Experience developing messaging for senior government officials and stakeholders.
• Strong written and verbal communication skills, with expertise in professional and regulatory messaging.
• Proficiency in website management, social media, and digital communication tools.
• Familiarity with Microsoft Office Suite, Adobe Creative Suite, AI assistants and email campaign platforms (e.g., MailChimp). Familiarity with Alinity and WordPress an asset.
• Experience in governance support.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced regulatory environment.
• Diplomacy, discretion, and high ethical standards in handling sensitive information.
• Proficient in creating visually compelling communication materials. Experience in video production and editing tools an asset.

Work Environment & Expectations

• Primarily remote work arrangement, with 2-4 hours/week in-office presence required for onboarding, team meetings, and other occasions.
• Supportive, friendly team.
• Access to a personal vehicle for work-related travel.
• Competitive compensation and benefits package.

This role is ideal for a proactive, detail-oriented professional who thrives in a regulatory setting and enjoys a mix of strategic and operational responsibilities.

How to Apply

To showcase your rockstar qualities and potentially work with a great team, please send ALL the following to Michelle Phillips via email: cover letter, resume, value added wants and salary expectations.

Use Subject Line: Comms & Admin Coordinator Position

Michelle Phillips, CEO, Registrar and Complaints Director

College of Acupuncturists of Alberta

• Only those chosen for interview will be contacted. No phone calls please.

Thank you for your interest in working with our organization.