Front Desk Associate (Resort Receptionist)

We are seeking a friendly, organized, and customer-focused Resort Receptionist to join our front desk team. The ideal candidate will be the first point of contact for our guests, ensuring a seamless check-in and check-out process, answering inquiries, and providing information about resort amenities and local attractions.

Key Responsibilities:

• Greet and welcome guests in a professional and friendly manner.

• Manage check-in and check-out procedures efficiently.

• Handle guest inquiries via phone, email, and in-person promptly and professionally.

• Provide information about resort facilities, services, and local attractions.

• Maintain accurate records of guest reservations and transactions.

• Collaborate with housekeeping, concierge, and other departments to ensure guest satisfaction.

• Handle guest complaints and feedback with tact and professionalism.

• Maintain the cleanliness and organization of the reception area.

Requirements:

• High school diploma or equivalent; additional certification in hospitality or customer service is a plus.

• Previous experience in a front desk or customer service role, preferably in hospitality.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to remain calm and professional in a fast-paced environment.

• Proficiency in reservation software and MS Office is preferred.

• Flexible to work shifts, weekends, and holidays as needed.

What We Offer:

• Competitive salary and benefits package.

• Friendly and supportive work environment.

• Opportunities for career growth within the company.

• Employee discounts on resort services and facilities.