Information Services Representative

EXISTING CNC CUPE Employees:

For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions.

Employment Status Full Time Employment Type Fixed Term Job Summary Specific Duties This position plays a key role in supporting effective and timely communication within the College and to external clients. This position reinforces the College’s values and vision by consistently demonstrating a caring, courteous and customer service oriented attitude and approach in all interactions with students, the public and other employees.

• Identify, collect and distribute College information for communication to internal and external clients.
• Answer in-coming telephone calls, provide general information, and direct/transfer calls to the appropriate offices and individuals.
• Answer general knowledge questions of CNC processes, events and activities.
• Processes and distributes all incoming Office of the Registrar mail.
• Lead person for Ministry of Justice Criminal Records Check process. Involves creating access codes, receiving confirmation and distribution of results to appropriate CNC personnel.
• Responsible for scanning and linking of all documents kept within the electronic student file in accordance with Perceptive Content processes.
• Preparation of student requested “Verification of Enrollment” letters for various funding or other agencies.
• Obtain updated records of personnel and department changes and College activities for all CNC campuses.
• Monitor, respond, troubleshoot and redirect e-mail inquiries.
• Remain at switchboard position to monitor phones during emergencies and evacuations as per college policy.
• Train backup personnel on switchboard functions.
• Perform general duties including compiling acceptance packages, filing, photocopying, data entry, etc.
• Update and data enter into electronic student database personal information, admission and program requirements such as test results, transcript information, certificates, criminal record checks, etc.
• Maintain positive working relationship with various College departments and regions.
• You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
• You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
• Complete other duties as assigned.

Skills & Qualifications

• Minimum one years’ post-secondary education in Communications, Applied Business Technology, or an equivalent combination of education and experience.
• Minimum two years of related work experience, preferably in dealing with the public in an educational setting.

• Excellent interpersonal and communication skills.
• Excellent word processing, spreadsheet and data entry skills.
• Ability to quickly learn and retain a large body of general College information, including activities, functions, personnel, rules, policies, regulation, procedures, etc.
• Ability to work with constant interruptions and to maintain attention to detail.
• Ability to prioritize workload and complete multiple tasks manner in a fast-paced environment.
• Ability to make simple arithmetic computations and tabulations correctly.
• Ability to compose routine and non-routine correspondence.
• Ability to handle difficult customers appropriately.
• Ability to handle emergency telephone calls and situations.
• Ability to maintain confidentiality and privacy requirements.
• Minimum typing speed of 30 words per minute with 90% accuracy.
• Data entry keyboarding skills (alpha/numeric) of 90 key strokes per minute.
• Reliable, punctual with strong organizational skills.

Band F Grade NA Salary $60,876 per year Location Prince George CNC Campus Prince George Province BC Country Canada Department Office of the Registrar Posting Detail Information

Posting Number 25-163SP
Employee Group Operational
Desired Start Date 11/01/2025
Position end date (if temporary or seasonal) 04/30/2026
Additional Appointment Details
Number of Hours per week 35
Posting Competition Status Accepting Applications
Open Date 10/15/2025
Screening/Close Date 10/22/2025
Remain Open Until Filled Yes
Special Instruction/Details to Applicant