Counsellor II

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

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Counsellor II – TELUS Health

Thunder Bay, Ontario

Part-time (Flexible FTE possible) | Permanent Position

Join Our Team

Be part of our mission to transform how Canadians access mental health support—bringing innovation, compassion, and connection to every client interaction.

As a Counsellor II, you’ll provide short- and longer-term counselling in Thunder Bay through programs such as our Employee Assistance Program (EAP) and Total Mental Health (TMH), supporting individuals and families in building resilience and enhancing their overall well-being.

What You’ll Do

As part of our Healthcare Excellence team, you’ll help clients navigate life’s challenges and strengthen their emotional well-being through compassionate, evidence-based, and personalized counselling.

You will:

• Deliver solution-focused, goal-oriented counselling, with opportunities for ongoing client engagement through programs like TMH and Benefits Extension, in person at our Arthur Street office.
• Support a diverse client population across a range of presenting issues such as stress, anxiety, relationships, workplace concerns, grief, and adjustment challenges.
• Maintain clear, accurate, and timely documentation using TELUS Health’s digital tools and templates.
• Participate in team consultations, case discussions, and peer groups to enhance clinical practice and ensure high-quality care.
• Collaborate with colleagues across programs to ensure clients receive the right level and continuity of care.
  
  
  

What You Bring

If you’re a compassionate, client-focused clinician who thrives in a collaborative, fast-paced environment and wants to help the Thunder Bay community live healthier, more connected lives, we’d love to hear from you.

Qualifications:

• Master’s degree in Social Work, Counselling Psychology, or a related field.
• Current registration in good standing with one of the following:
• OCSWSSW (Registered Social Worker – RSW)
• CRPO (Registered Psychotherapist – RP)
• 5+ years of post-graduate clinical experience in counselling, psychotherapy, or mental health care.
• Proficiency in solution-focused, brief, and longer-term therapeutic approaches.
• Experience working with substance use concerns or Indigenous populations considered an asset
• Empathetic, adaptable, and able to build trust quickly with diverse clients.
• Organized, self-directed, and comfortable managing caseloads and documentation using digital tools.
• Committed to ethical, evidence-informed practice and ongoing professional growth
  
  

Why join TELUS Health

When you join TELUS Health, you join a team that believes in taking care of the people who take care of others.

Here’s what you can expect:

• Balance & Flexibility: Enjoy a regular schedule and a generous time-off policy, including dedicated days to support community volunteering and your well-being.
• Comprehensive Well-being Support: Annual stipends to support your mental health and wellness, including access to comprehensive psychological care.
• Professional Growth: Access to learning modules and courses, supervision, professional membership coverage, and dedicated days off to support your professional development.
• Technology that empowers you: Innovative tools and virtual care platforms designed to make client care seamless.
• Financial & Retirement Support: Retirement plan contributions and exclusive discounts on TELUS products and services.
• Purpose & Belonging: A team where your impact matters, your ideas are valued, and you feel connected to a supportive, inclusive community.
  
  
  

If you’re a licensed mental health professional who values meaningful client work, teamwork, and flexibility, this is an opportunity to make a real impact within a purpose-driven organization that puts well-being first.

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.