Service Support Analyst

Position Summary

Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking an experienced Analyst to join our Information & Technology Services department.

Utilizing ITIL best practices, the Service Support Analyst position is responsible for providing technical support services. Working with both internal and external parties in support of clients and technologies; by analyzing, diagnosing problems, and formulating solutions requiring considerable knowledge of both the technology and end user environment. Guide clients in the appropriate selection and use of technology to meet their evolving needs. Responsible for the full lifecycle of associated hardware and software in the areas of; Unified Communications (UC) including wired rooms and audio/visual equipment, Compute Devices and associated Peripherals, Output Management, and Application Integration across both physical and virtual environments. This position will provide service to various locations, periodic travel will be required to service and refresh on site equipment within the Health Authority.

Shift Rotation/Hours of work: Monday to Friday, Days, 08:00 to 16:00

What Northern Health has to offer you!

• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE: As part of your application process, you will need to upload the following documentation:

• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.

Examples may include:

• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page.

Qualifications

• Grade 12.
• Graduation from a recognized two (2) year computer system technology diploma program, plus three (3) years recent related experience
• or an equivalent combination of education, training and experience.
• Valid Class 5 Drivers License.

Skills and Abilities:

• Ability to type.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Who we are

Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000. Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC. There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.

Competition #: 05712180

Employee Type: PERMANENT FULL TIME

Bargaining Unit: HEU

Facility: BRUNSWICK BUILDING

Location: Prince George, BC

Department: NH SAFERCARE ACCESS TM

Reports To: MANAGER OR DESIGNATE

Hourly Wage: $43.18

Close Date: OCTOBER 23, 2025

• All postings with a closing date specified close at 11:59 pm PT