Director of Operations

Full Job Description

A leading financial services company is seeking a Director of Operations to oversee daily operations, ensure compliance, drive customer growth and retention, and lead a high-performing team. This role also involves launching and scaling a new branch, managing financial performance, and maintaining operational excellence.

Key Responsibilities

• Oversee daily operations to ensure transactional accuracy, efficiency, and security.
• Develop and enforce company policies, procedures, and compliance standards (AML, KYC, and regulatory reporting).
• Drive customer acquisition and retention strategies to support business growth.
• Manage budgets, monitor P&L, and identify areas for cost optimization.
• Lead and mentor both back-office and front-end teams, setting clear performance metrics.
• Plan, set up, and successfully launch a second branch location.
• Maintain robust security and risk management practices to prevent fraud and ensure compliance.
  
  

Qualifications

• Bachelor's degree in Business, Finance, Operations, or a related field (MBA preferred).
• 8-10+ years of experience in operations management, preferably within financial services or other regulated industries.
• Proven experience handling high-volume transactions, compliance processes, and branch expansion.
• Strong leadership, analytical, and process improvement skills.
• Proficiency in ERP, CRM, compliance tools, and operational dashboards.
  
  

Key Performance Indicators (KPIs)

• Transaction accuracy and processing efficiency
• Compliance and audit performance
• Customer growth and retention metrics
• Branch launch milestones and readiness
• Team productivity and performance metrics
• Financial and inventory management accuracy
  
  

Benefits

• Dental care
• Extended health care
• Life insurance
• Paid time off
• On-site parking
  
  

Work Location: In person