Customer Experience Associate

Markham, CA-ON Position Type

Full time

Requisition ID

30902

Level of Education

High School/Equivalent

Years of Experience

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Job Description Customer Service Rep
About the Role: As a Customer Service Representative, your primary responsibility is to perform Gift Card daily order Fulfilment and ensure the accuracy of work. You will be responsible for preparing letter and Card Fulfilment and verifying the correctness of entries in a timely and efficient manner Essential Job Responsibilities:

• Create daily folders within each of these folders: Gift Card

Log – Labels / Letters

• Download Gift Card Orders for processing
• Printing of Letters for Fulfillment
• Pulling of various Cards and Certificates for Fulfillment
• Creating of Canada Post labels for shipping
• Packing - packing C1s and C2s & C3s
• Submit Fulfilment file
• Track all outgoing shipments
• Return unused Gift Cards to Inventory
• Exception In / Replacement Cards to be Added
• Exception Out / Replacement Cards to be taken out
• Back Order Files
• Monthly Reports
• RELOAD OF GIFT CARDS - Scan received new gift cards into:
• Creation of Manual Letters (on occasion)
• Assist in the development of production formats and keying

procedures, contributing to process improvement efforts

• Maintain a high level of safety awareness and promptly report

potential hazards to supervisors

• Adhere to security and privacy policies, standards, and

guidelines to protect company and customer information

• Perform other duties as assigned by supervisors, demonstrating

flexibility and adaptability in task execution

• Work in various environments, including office settings,

computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink

• Engage in repetitive motion activities such as twisting,

bending, climbing, and lifting, with the ability to lift up to 25 lbs frequently
Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms,

sit, talk, or hear as required by job duties

• Close vision and ability to focus are necessary for performing

tasks accurately

• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like

twisting, bending, and climbing
Pay Disclosure: "The pay rate for this position starts at CAD 17.60; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

Excel /Word

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.