Dock Worker PART-TIME (Ottawa) at Challenger Motor Freight Inc

Purpose of Position:

The Team Lead is responsible to the loading, unloading and storing of customer freight in a safe and efficient manner. This role is also responsible for optimizing daily sortation, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

Key Accountabilities:

Forklift Operator:

• Operate a forklift to safely load and unload freight from trucks
• Confirm that inbound freight is receive by either scanning the product or completing inbound forms
• Verify the packing labels for accuracy of product being shipped
• Report any damaged freight or quality concerns to the Facility Supervisor
• Meet all efficiency requirements as determined by the SOP and the Terminal Manager

Shift Hours: Monday to Friday, 4:00am-9:00am (20 hours/week), 30 min break

Team Lead:

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
• Lead and manage sortation associates and delivery drivers to maintain high performance standards.
• Conduct daily safety inspections and enforce compliance with safety protocols.
• Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
• Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
• Track delivery progress, proactively address service issues, and resolve customer complaints.
• Manage return shipments, cancellations, and resolve delivery discrepancies effectively.
• Ensure strict adherence to company policies and regulatory compliance standards.
• Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.
• Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.
• Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.

Other Duties

• Performs other duties as required

Qualifications:

• Diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.
• Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools.
• Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively.

Required Skills:

• Forklift license
• 1 to 2 years as propane forklift driver
• Experience in transportation is a plus
• Strong attention to detail.
• Good time management skills
• Creative and effective problem-solving ability
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Skilled in word processing and email management
• Comfortable navigating MS Windows operating system
• Proficiency with logistics systems and reporting

Working Conditions:

• Warehouse or distribution center environment
• Standing, walking, and lifting up to 50 lbs.
• Shift work includes early mornings, evenings, and weekends.
• Follow safety protocols and use PPE