Program Assistant at Covenant Health Alberta

5% Review daily Admissions, Discharges and Transfers. Discharge trust accounts, end trust services and begin refund process in Connect Care 25% Trust Account Maintenance & Support. Generate and distribute trust account statements to residents, monthly. Ensure all documentation is complete when processing trust transactions. Handle all inquiries/complaints relating to resident trust accounts, escalate to supervisor as required. 15% Review aged receivables monthly and follow up with residents/guarantors on outstanding accounts. Follow up on delinquent accounts to maximize collections. Relay information to Supervisor to facilitate decision to write off to Bad Debt or to send to 3rd party collection agency. 20% Daily receipting & depositing monies to appropriate general ledger account including scanning and archiving payment documentation. Count, verify and input into the system all monies received by mail and window transactions. Reconcile cash float. Prepare bank deposits. Report any discrepancy to Supervisor. 10% Maintains, disburses & replenishes petty cash float assigned to the Business office. Maintains coin & currency float required for day-to-day business operations and other departments, as required. Disburses petty cash according to the organization’s policy, ensure proper documentation, financial codes and authorization is received. This will include non-purchase order (NPO) payment requisitions. -Prepares NPO requisitions with supporting documents to replenish the business office petty cash float. 15% Customer Service & Inquiries. Respond to billing and payment inquiries. For inquiries unrelated to finance, coordinate them with the appropriate contact. 5% Conduct audits of petty cash floats. Report to Supervisor any discrepancies. 5% Other duties as assigned.

• Classification: Program Assistant
• Union: COV OUT OF SCOPE
• Unit and Program: Financial Operations, Accounts Receivable
• Primary Location: St. Joseph's Auxiliary Hosp
• Location Details: As Per Location
• Employee Class: Regular Part Time
• FTE: 0.60
• Posting End Date: 17-NOV-2025
• Date Available: 27-NOV-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 6
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $21.21
• Maximum Hourly Salary: $31.82
• Vehicle Requirement: Not Applicable

High School Diploma required. Post-secondary accounting/financial courses required. At least 2 years related Accounting/Cash office experience required.

Customer Service experience required. Strong keyboarding skills and proficiency in PC-based software applications are required. Understanding of accounting/billing. Ability to effectively communicate (verbally and written) with department staff, external agencies, and the public.

Experience in Health Care environment preferred.